Universal Banker

First Horizon Bank · Winston-Salem, NC · 4 days ago

SalesFull-time

About the Role

First Horizon Corporation, a leading regional financial services company, is seeking a dedicated professional to join our team. This role is crucial in providing excellent client service, supporting sales, and ensuring operational efficiency while adhering to compliance and risk management standards.

Responsibilities

Provide both teller and platform support to minimize client wait times and ensure quality customer service.
Perform daily financial transactions, including deposits, handling currency, coin, and cashing checks.
Open checking and savings accounts and provide all other deposit product services.
Identify client needs through consultative conversations and recommend appropriate products and services.
Open and process new demand and time deposit accounts, including savings accounts, IRAs, certificates of deposit, and money market accounts.
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
Conduct regular outbound calls to clients and prospects, including participating in special deposit/loan campaigns.
Assist clients with loan applications for personal/retail consumer needs and hand off processing to the appropriate associate.
Research and resolve problems and respond to client inquiries on account status.
Deliver excellent client experiences and promptly resolve client issues effectively.
Enhance knowledge by attending sales, service, and product knowledge meetings, training classes, and web-based learning.
Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Assist with daily operations, including audit controls, and support banking center management with on-the-job training of new associates.
Stay informed of operational updates and changes to ensure compliance with current guidelines.

Qualifications

High school diploma or GED and 1 year of experience as a Teller preferred.
Proficiency in Microsoft Office Suite and 10-key calculator; coin counter experience is a plus.
No specific certifications, licenses, or registrations required.
Must meet the requirements of a background credit check and comply with the S.A.F.E Mortgage Licensing Act of 2008 and related regulations.

Physical Demands

Ability to stand, walk, sit, use hands, reach with hands and arms, talk, and hear for extended periods.
Occasional need to lift up to 25 pounds.

Work Environment

Primarily an office setting with no significant exposure to adverse conditions.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, First Horizon Bank operates in 12 states across the southern U.S., offering a wide range of financial services. We have been recognized as one of the nation's best employers by Fortune and Forbes magazines and as a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefits

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Additional benefits available at FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

First Horizon Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.