Universal Banker

This position is eligible for a $1,000 sign‑on bonus.

Summary

Responsible for opening, maintaining and closing various types of bank accounts in an efficient and professional manner, as well as generating referrals (for new business opportunities), processing teller transactions and assisting other tellers on sales and referral techniques and opportunities, and providing excellent customer service.

Essential Duties and Responsibilities

• Run a teller cash drawer to cover the daily needs of the branch staffing model.
• Exercise authority to sign official checks, not to exceed $50,000, and complete teller overrides.
• Accept and process transactions including savings, checking, and holiday savings accounts, loan payments, safe‑deposit box rental payments, tax deposits, and withdrawals.
• Accept checks for cashing according to FNB check‑handling procedures.
• Sell money orders, official checks, and collect applicable fees.
• Ensure each teller balances daily, assist in locating differences, have all differences properly initialed, and report to the manager when required.
• Create a work environment conducive to superior customer service and teamwork.
• Maintain the appearance of the teller area and personnel in accordance with bank policy, including dress code and cell‑phone usage.
• Handle vault cash under dual control, including vault transactions, cash orders and shipments, audits, and proper strapping and dating of currency denominations from tellers to the Federal Reserve.
• Secure all negotiable instruments, safe‑deposit box records, and confidential records in the work area each day.
• Assist customers with safe‑deposit box rentals in accordance with the FNB safe‑deposit box manual.
• Ensure dual‑control policies are known and followed by all staff where applicable.
• Authority to open and close the branch following proper security procedures.
• Maintain strong knowledge of daily branch, vault, and ATM operations.
• Achieve personal daily sales referral goals and assist/co‑coach tellers to meet their individual sales referral goals.
• Coordinate with the branch manager regarding sales and service operations as needed.
• Use effective communication skills to educate staff on policy changes, new procedures, and product knowledge.
• Exercise sound judgment in resolving client and/or employee issues.
• Maintain strong knowledge of bank products and services and recognize cross‑selling opportunities.
• Make outbound sales calls to current and prospective clients.
• Open new accounts, complete account maintenance, cross‑sell products, and discuss available services.
• Prepare new account documents accurately and in a timely manner.
• Serve as a Notary if properly credentialed.
• Complete all operational duties required on a weekly, monthly, and quarterly basis in accordance with bank policy.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti‑Money Laundering procedures, and maintain compliance with all applicable rules and regulations.
• Maintain regular, predictable attendance.
• Perform all other duties as assigned.

Education and Experience

• High School diploma or General Education degree (GED).
• Minimum of one (1) year retail banking experience, including cash handling.
• Previous supervisory and sales experience are highly preferred.

Other Skills and Abilities

• Above‑average teller with the ability to accept and give instructions, strong reasoning and problem‑solving skills, and a desire to oversee and assist others.
• Ability to prepare a cash order/manifest.
• E‑Verify is used to confirm the identity and employment eligibility of all newly hired employees.