Universal Banker

About the Role

Responsible for opening, maintaining, and closing various types of bank accounts efficiently and professionally. This role involves generating referrals for new business opportunities, processing teller transactions, assisting other tellers with sales and referral techniques, and providing excellent customer service.

Responsibilities

• Run a teller cash drawer to cover daily branch staffing needs.
• Exercise authority to sign official checks (up to $50,000) and complete teller overrides.
• Process transactions including savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and withdrawals.
• Accept checks for cashing according to FNB check handling procedures.
• Sell money orders, official checks, and collect applicable fees.
• Ensure daily teller balancing, assist in locating differences, and report discrepancies to the manager.
• Foster a work environment conducive to superior customer service and teamwork.
• Maintain a professional and organized teller area, adhering to bank policies including dress code and cell phone usage.
• Handle vault cash under dual control, including transactions, cash orders, shipments, audits, and proper strapping/dating of currency.
• Secure all negotiable instruments, safe deposit box records, and confidential records daily.
• Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual.
• Ensure dual control policies are followed by all staff where applicable.
• Open and close the branch following proper security procedures.
• Maintain strong knowledge of daily branch, vault, and ATM operations.
• Achieve personal and team daily sales referral goals.
• Coordinate with the branch manager on sales and service operations as needed.
• Educate staff on policy changes, procedures, and product knowledge.
• Resolve client and employee issues using sound judgment.
• Cross-sell bank products and services by recognizing opportunities.
• Make outbound sales calls to current and prospective clients.
• Open new accounts, complete account maintenance, and prepare new account documents accurately and timely.
• Serve as a Notary if properly credentialed.
• Complete operational duties weekly, monthly, and quarterly as required by bank policy.
• Maintain compliance with BSA (Bank Secrecy Act) and Anti-Money Laundering procedures.
• Complete all mandatory and elective training.
• Regular, predictable attendance is required.
• Perform all other duties as assigned.

Requirements

• High School diploma or General Education degree (GED).
• Minimum of one (1) year of retail banking experience, including cash handling.
• Previous supervisory and sales experience are highly preferred.

Skills

• Strong teller skills with the ability to accept/give instructions, reasoning, and problem-solving.
• Desire to oversee and assist others.
• Ability to prepare a cash order/manifest.
• Effective communication skills.