Universal Banker

JOB SUMMARY

Under the direction of Branch Management employees in this position provide banking products and services to new and existing customers. Uses sales, relationship management and business development skills to generate and nurture business while maintaining a comprehensive understanding of consumer and business deposit products and related services. Adheres to customer confidentiality standards and regulations at all times, including time away from the workplace.

ESSENTIAL FUNCTIONS

• Greets and assists customers and provides general banking services and information.
• Ensures confidentiality of all customer transactions.
• Identifies and acts upon sales and business relationship opportunities.
• Provides exceptional service to existing or potential customers in person, electronically, by mail or by telephone while adhering to bank standards and policies.
• Buils customer rapport in compliance with regulations and bank guidelines.
• Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to customer needs.
• Responds to customer inquiries.
• Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations.
• Performs supporting account file maintenance and completing mandatory forms.
• Completes end-of-day procedures and proof of assigned cash drawer.
• Maintains cash levels within prescribed limits.
• Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, ECR and Vault balancing, coin machine and cash dispenser maintenance.
• Opens and maintains consumer and business accounts.
• Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides.
• Opens and closes branch office and vault as needed.
• Assists customers with new accounts, account options and error resolution.
• Assists customers with safe deposit access.
• Ensures that security procedures are followed.
• Maintains a complete knowledge of the bank's product offerings.
• Ensures confidentiality of all customer transactions.
• Opens all accounts offered by the bank.
• Conducts consumer loan application interviews; explains policies, terms, etc., reviews applications for completeness and accuracy.
• Closes loans in branch as necessary.
• Participates in onboarding and training of employees.
• Understands and observes all Bank Secrecy Act requirements.
• Follows all security policies and use of security equipment.
• Attends mandatory training and completes online assignments for regulatory compliance as scheduled.
• Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities.
• Attends mandatory monthly branch meetings and quarterly retail round table branch meetings.

PAY DETAILS AND WORK SCHEDULE

The typical pay for this position is $19.00 per hour. Individual rates are determined based on various factors, including but not limited to job-related knowledge, skills, experience and internal equity. Monday through Thursday: 8:00 am - 4:30 pm Friday: 8:00 am - 4:30 pm OR 10:00 am - 6:30 pm Saturday: two rotating Saturdays per month from 8:00 am - 12:30 pm