Universal Banker

About the role

At ChoiceOne Bank, we offer more than banking jobs — we provide meaningful careers with opportunities to grow and thrive right here in Michigan. As the state’s premier community bank with over 125 years of history and 56 locations across West, Central, and Southeast Michigan, we are committed to creating a positive workplace built on respect, integrity, and teamwork.

Responsibilities

• Provide excellent customer service and effectively resolve customer challenges.
• Understand and educate customers on consumer deposit and lending products.
• Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.
• Obtain referrals from customers, other bank colleagues, and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and presentation.
• Process customer day-to-day transactions as needed.
• Open new personal and business accounts in accordance with bank policies and regulatory requirements.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and report any observed violations or potential violations to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.
• Additional responsibilities as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of six (6) months cash handling experience preferred.
• One (1) year of customer service in banking, financial services, or goal-driven retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).
• NMLS license or designation.

Skills

• Communication: Effective written and oral communication skills required, with the ability to interface with internal and external stakeholders and community partners. Has group presentation skills.
• Analytical: Synthesize complex and diverse information; collect and research data; use intuition and experience to complement data.
• Technical Skills: Assess strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Quality: Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
• Quantity: Meet productivity standards; complete work in a timely manner; strive to increase productivity; works quickly and accurately.
• Dependability: Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Flexibility: Able to adapt to changing schedules and/or work environments.
• Initiative: Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Work Environment

• Ability to work in an office environment which may include many hours of computer and telephone usage.
• This position is not remote-eligible.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.