Universal Banker

CFG Bank, headquartered in Baltimore, Maryland, serves the national healthcare and multifamily markets and the Mid-Atlantic region. As the sixth-largest bank in the Baltimore area by deposits and the largest bank headquartered in Baltimore, CFG has grown from $1 billion in assets in 2019 to more than $6 billion today. With over 30 years of industry expertise and a position among the nation’s leading healthcare bridge-to-HUD lenders, we combine the capabilities of a large financial institution with the agility, service, and entrepreneurial spirit of a boutique bank. Recognized by the Baltimore Business Journal as a Best Place to Work, we are committed to creating an environment where employees can grow, make an impact, and build rewarding careers.

About the role

As a Universal Banker at CFG Bank, you'll embody our commitment to exceptional customer service. Your role encompasses greeting customers warmly, providing efficient assistance, and recommending suitable banking products and services to enhance customer relationships. You'll manage both Teller and Platform transactions, ensuring accuracy and security while maintaining strict confidentiality. Additionally, you'll play a vital role in branch operations, conducting audits, and upholding regulatory compliance standards to ensure a seamless banking experience for our customers.

Schedule

Our branches operate 9 AM to 4 PM, Monday through Thursday, and 9 AM to 5 PM on Fridays.

Responsibilities

• Ensures customers receive friendly, efficient service while adhering to bank regulations and minimizing risks.
• Responds professionally to customer inquiries, prioritizing confidentiality of accounts and transactions.
• Identifies and promotes bank products to enhance customer relationships, referring to new accounts personnel as needed.
• Contributes to meeting branch and bank goals through effective self-management.
• Acquires and maintains comprehensive knowledge of bank products and services.
• Cross-trained in Teller and Platform transactions, assisting customers in both areas.
• Handles customer information and bank-related issues confidentially and in compliance with regulations.
• Performs all-purpose teller duties at the teller station.
• Monitors cash and security in the teller area, managing currency and coin transactions.
• Conducts various branch settlement activities independently or with branch staff assistance.
• Performs monthly teller, vacation, and other audits, ensuring accuracy and compliance.
• Ensures proper recording and processing of night depository bags under dual control.
• Manages ATM cash replenishment, reconciliation, and audits according to policy.
• Ensures compliance with bank regulatory policies, including training coordination as directed.
• Maintains cleanliness and orderliness of branch, teller area, and workstation, reporting maintenance issues promptly.

Requirements

• High school diploma or equivalent with basic math skills and demonstrated time-management and organizational abilities.
• Preferred minimum of two to three years of related branch-banking experience.
• Working knowledge of IRA account structures, rules, and requirements.
• Ability to be cross-trained in Teller and Platform skills; experience in both areas preferred.
• Effective written and verbal communication skills for interaction with the public and colleagues across departments.
• Strong interpersonal skills essential.
• Proficiency in MS Word and Excel, with computer literacy.
• Capable of lifting office supplies up to 40 lbs. and standing for extended periods during customer service.
• Flexibility to work varying hours, overtime, and occasionally cover staffing at other branches.
• Completion of all job-related training programs and attendance at staff meetings and other bank functions, including seminars and compliance meetings.

Pay

The pay for this position is $24 per hour. Compensation is determined based on factors such as experience, qualifications, and internal equity.

Benefits

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program.
• Paid time off: vacation days, sick leave, volunteer days.
• Retirement plan: 401(k) with employer match.
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions.