Universal Banker

About the role

As a front-line team member, you will welcome customers, assess their financial needs, explain available accounts and services, and guide them to the most suitable products. You will open a wide range of personal and business accounts, prepare accurate documentation, and provide responsive service on account maintenance, research, and customer requests.

Responsibilities

• Open new personal or business accounts: checking, savings, certificates of deposit (CD), safe deposit boxes, IRAs, internet banking, ATM/debit cards, and credit cards.
• Process teller transactions: cash checks, accept deposits/withdrawals, process loan payments, conduct money transfers, place stop payments, and perform cash advances.
• Verify and balance cash drawer daily; assist in identifying and resolving cash shortages.
• Handle account maintenance: address changes, stop payments, telephone/wire transfers, check orders, and funds transfers.
• Respond to customer inquiries, resolve account discrepancies, and ensure a positive customer experience.
• Prepare and complete forms for Bank Secrecy Act (BSA) compliance, including customer documentation.
• Demonstrate risk management awareness, including fraud prevention and robbery guidelines; maintain cash drawer within prescribed limits.
• Participate in the Retail sales program: set and work toward sales goals, make referrals to other business units, and attend sales training.
• Stay informed and compliant with regulations (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC) and apply them in daily operations.
• Deliver Legendary Service by greeting customers promptly and professionally, both in-person and by phone, fostering a welcoming environment.
• May be assigned vault balancing responsibilities.
• Assist colleagues in the department or facility as needed.