Universal Banker

Starting pay rate based on experience with a minimum hourly rate of $19.00.

About Us

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. Our corporate values are Caring, Loyalty, Integrity, Friendship, and Fun.

Benefits

• Access to Marathon Health Clinics providing free visits and prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• Free onsite fitness center and fitness reimbursements
• Health and Wellness Programs
• Diversity/Equity/Inclusion Council participation
• Career growth opportunities
• Work/Life Balance initiatives

About the Role

As the front-line client ambassador for Centier, the Universal Banker (Bank Teller) is cross-trained to provide a remarkable experience for clients. This position educates clients, retains and deepens existing bank client relationships, and recommends value-added bank products and services. The role involves daily branch operations, assisting with account openings, account management, financial service needs, and transaction processing while maintaining accurate records.

Responsibilities

• Provide the highest levels of quality service to clients in a friendly, positive, and professional manner
• Establish rapport with clients, identify their needs, recommend solutions, handle objections, and ask for their business
• Understand, promote, and advise on the bank’s products, services, and digital delivery channels
• Perform basic teller transactions such as accepting deposits, loan payments, cashing checks, issuing money orders, and redeeming savings bonds
• Count drawer daily and ensure cash is balanced; investigate discrepancies
• Comply with BSA/AML/OFAC regulations and report suspicious activity
• Maintain client confidentiality and resolve problems efficiently
• Assist with currency shipments, night-drop deposits, balancing cash machines, ATMs, and vaults
• Help associates balance their drawers and locate errors
• Perform client onboarding and outbound calling to follow up on sales opportunities
• Strive to achieve individual, branch, and organizational goals
• Maintain knowledge of bank products and services; request development assistance as needed
• Represent Centier professionally through community involvement, external initiatives, and volunteerism
• Engage in personal development activities such as online learning and training
• Refer clients to specialists in other lines of business
• Perform promotional activities as applicable
• Maintain a professional appearance and work area, adhering to company policies
• Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions
• Mentor fellow associates on various tasks and assignments
• Available to work evenings, some weekends, and at other branches as needed

Skills

• Working knowledge of PC software including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, and bank-approved systems (CSI NuPoint, IMM, Covalent, Power BI, Smartsheet)
• Proofreading and verifying written materials
• High attention to detail for accuracy in data entry and document sorting
• Ability to verify the authenticity of currency
• Strong teamwork and collaboration skills
• Problem-solving through active listening and critical thinking
• Consultative skills to identify and address client financial needs
• Adaptability to new technology and system conversions
• Ability to interact with business partners in Investment Services, Mortgage, and Business Banking
• Experience training and onboarding new associates as a Branch Teller Mentor
• Interviewing clients to assess needs and manage account openings for personal and business products

Qualifications

• High School diploma or equivalent
• Banking experience is a plus but not required
• Minimum of six months customer service or cash handling experience is desirable