Universal Banker

About the role

The Universal Banker (Bank Teller) position at Centier Bank is a front-line client ambassador responsible for providing a remarkable experience for clients. This role requires a thorough understanding of client transaction requirements and the ability to effectively communicate available options.

Responsibilities

• Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
• Understand, promote, and advise on the bank’s products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.
• Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Handle and resolve client problems and complaints in a quick and efficient manner.
• Aid in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Absorb and follow through on client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.
• Identify and act on opportunities to refer clients to specialists in other lines of business.
• Perform PA’s, aisle time, and other promotional activities (if applicable).
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
• Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.
• Mentor fellow associates on various tasks and assignments.
• Available to work evenings, some weekends and at other branches as needed.

Qualifications

• High School diploma or equivalent.
• Banking experience is a plus, but not required.
• Minimum of six months customer service/cash handling experience is desirable.