Universal Banker

Starting pay rate based on experience with a minimum hourly rate of $19.00.

About Us

A Centier Associate embodies a servant heart, delivers remarkable service, and is self-motivated to achieve exceptional results. Our corporate values are Caring, Loyalty, Integrity, Friendship, and Fun. Centier is an award-winning company built on these pillars.

Benefits

• Access to Marathon Health Clinics providing free visits and prescriptions
• Generous Paid Time Off
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• Free onsite fitness center and fitness reimbursements
• Health and Wellness Programs
• Diversity/Equity/Inclusion Council participation
• Career growth opportunities
• Work/Life Balance initiatives

About the Role

As the front-line client ambassador for Centier, the Universal Banker (Bank Teller) is cross-trained to provide a remarkable experience for clients. This role educates clients, retains and deepens existing relationships, and recommends value-added bank products and services. The position participates in daily branch operations, including assisting with account openings, account management, and other financial service needs.

Responsibilities

• Provide the highest levels of quality service to clients in a friendly, positive, and professional manner.
• Establish rapport with clients, identify their needs, recommend solutions, handle objections, and ask for their business.
• Understand, promote, and advise on the bank’s products, services, and digital delivery channels.
• Perform basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks, issuing money orders, and redeeming savings bonds.
• Count drawer daily and ensure cash is balanced; investigate discrepancies.
• Comply with BSA/AML/OFAC regulations and report suspicious activity or clients.
• Maintain client confidentiality and resolve problems efficiently.
• Assist with verifying currency shipments, night-drop deposits, balancing cash machines, ATMs, and vaults.
• Help associates balance their drawers and locate errors.
• Perform client onboarding and outbound calling to follow up on sales opportunities.
• Strive to achieve individual, branch, and organizational goals.
• Maintain knowledge of bank products and services; request training as needed.
• Represent Centier professionally through community involvement and volunteerism.
• Engage in personal development activities and refer clients to specialists.
• Perform promotional activities and maintain a professional appearance and work area.
• Follow Centier’s Mission, Essentials of Excellence, and Values in all interactions.
• Mentor fellow associates and assist with training new hires.
• Available to work evenings, weekends, and at other branches as needed.

Skills

• Working knowledge of PC software including MS Windows, Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, and bank-approved systems (CSI NuPoint, IMM, Covalent, Power BI, Smartsheet).
• Proofreading and verifying written materials for accuracy.
• High attention to detail for data entry and document sorting.
• Ability to verify the authenticity of currency.
• Strong teamwork and interpersonal skills.
• Problem-solving and consultative skills to identify and address client financial needs.
• Adaptability to new technology and system conversions.
• Ability to collaborate with business partners (Investment Services, Mortgage, Business Banking).
• Experience training new associates and onboarding them for Retail Banking.
• Interview clients to assess needs and manage account openings for personal and business products.

Qualifications

• High School diploma or equivalent.
• Banking experience is a plus but not required.
• Minimum of six months of customer service or cash handling experience is desirable.