Universal Banker

About the role

This position is located at the Valparaiso North branch of Centier Bank. Hours are Monday through Friday from 9:00 AM to 5:00 PM, and occasionally on Saturdays from 9:00 AM to 12:00 PM. Supervisory responsibilities are included.

Responsibilities

• Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
• Understand, promote, and advise on the bank’s products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.
• Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Handle and resolve client problems and complaints in a quick and efficient manner.
• Aid in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Absorb and follow through on client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.
• Identify and act on opportunities to refer clients to specialists in other lines of business.
• Perform PA’s, aisle time, and other promotional activities (if applicable).
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
• Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.

Skills and Experience

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Proofread and verify written materials.
• Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
• Make texture judgments in verifying the authenticity of currency.
• Ability to work well with others and in a team environment.
• Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Able to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
• Assist management with operational duties including transaction approvals, lunch schedules, signing official checks, and other duties deemed necessary to maintain a sales and operational balance.
• Demonstrated ability to work and lead within a team environment.
• Train associates as a Branch New Account Mentor and successfully onboard them to serve clients at the desk.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Demonstrated ability to assist with observing, coaching, and training to enhance associate growth and development.

Qualifications

• High School diploma
• 3+ years previous banking experience, specifically in new accounts, lending, and teller roles.
• 2+ years proven sales experience.