Universal Banker

About the role

At C&N, we're seeking a Universal Banker to deliver exceptional service while building lasting relationships with our customers. In this role, you'll provide personalized service by processing transactions, opening accounts, educating customers on C&N's products and digital banking solutions, and identifying opportunities to meet their financial needs. You'll also support neighboring branch locations as needed, making a positive impact throughout the communities we serve. If you enjoy working in a fast-paced environment where every day brings new opportunities to help others, this could be the perfect opportunity for you.

Responsibilities

• Customer Relationships & Service: Deliver an outstanding customer experience by building relationships, responding to inquiries, resolving issues, and providing personalized financial solutions.
• Branch Operations: Process a variety of teller and account transactions accurately while supporting the daily operational needs of the branch.
• Account Opening & Customer Education: Assist customers with opening consumer and business deposit accounts, enrolling in digital banking services, and utilizing C&N's technology solutions.
• Sales & Referrals: Identify customer needs, recommend appropriate C&N products and services, and refer customers to specialized banking partners when appropriate.

Requirements

You will need a high school diploma or general education degree (GED) and less than 1 year of previously related experience and/or training OR an equivalent combination of education and experience.

Qualifications

You will demonstrate well-developed abilities and/or proven record of success in the following areas:

• Customer Service
• Relationship Building
• Strong Communication
• Active Listening
• Sales & Cross-Selling
• Attention to Detail
• Multitasking
• Technical Skills
• Problem Solving
• Teamwork & Collaboration
• Cash Handling
• Time Management

Key Competencies

The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage. Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care. Employer-paid life and disability insurance. Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

Why C&N

At C&N, we're more than just a team – we're a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities. Your success is our success – you'll grow alongside our customers as we work together to achieve meaningful goals. Collaboration is at the heart of what we do – you'll learn from and with your teammates, fostering both personal and professional growth. Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities. Together, we give back and celebrate the milestones that matter to our communities. We're proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.