Universal Banker

Position Overview

The Universal Banker is the face of BayCoast Bank, responsible for delivering high-quality service and building long-lasting customer relationships. This role combines customer service and transactional banking functions, supporting both new and existing customers with their financial needs.

Key Responsibilities

• Deliver professional, friendly, and efficient service
• Respond to customer inquiries and resolve issues
• Educate customers on banking products
• Identify customer needs and recommend products
• Generate referrals across business lines
• Contribute to branch goals
• Open accounts and assist with loan applications
• Process teller transactions and balance accurately
• Perform account maintenance and issue debit cards
• Participate in training and marketing initiatives
• Support branch operations and cross-training

Qualifications

• High school diploma or equivalent requirement
• Minimum 4 months of customer service experience
• Prior cash handling experience
• Strong communication and interpersonal skills
• Ability to obtain and maintain NMLS registration
• Bilingual: Spanish/Portuguese a plus but not required

Work Environment & Requirements

• Ability to lift up to 50 lbs
• Flexibility to work evenings/weekends
• Reliable transportation required

Employee Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

Mission

To provide exceptional service and solutions for our community.