Universal Banker

About the role

Provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while servicing transactions, handling needs assessment, and opening new accounts. The candidate must be enthusiastic about developing and maintaining customer relationships to achieve banking center and individual sales goals and objectives.

Responsibilities

• Acts as the customers' first point of contact with the Bank, serving their total financial service needs by recognizing and uncovering opportunities to contribute directly to the success of the banking center.
• Handles a broad range of basic to moderate activities in the banking center, including:
  • Transaction processing
  • New account sales
  • Customer servicing
  • Referral generation
• Supports the Bank’s sales objectives and campaigns by selling and cross-selling Bank products to expand and maintain existing relationships while processing transactions.
• Assists banking center management with day-to-day transactions, including:
  • Approving transactions
  • Preparing reports
  • Researching and resolving issues
  • Responding to all customer inquiries
• Complies with Bank policy and follows procedures, including state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Ensures client confidentiality and provides top-level client service in handling all transactions professionally.
• Provides support to the credit functions of the Banking Center, including:
  • Updating loan data
  • Gathering and assembling proper documentation for customer loans
  • Ensuring loan files contain proper documentation, signatures, and relevant data
• Answers telephone, electronic, and written inquiries concerning loan information.
• Actively refers leads on loans, deposits, Treasury, brokerage, and other services to appropriate specialists.
• Participates in sales, service, compliance, and product training.
• Assists in maintaining branch lending policies and procedures.
• Represents the bank in community affairs and civic organizations.

Requirements

• High School Diploma or GED.
• Minimum of two years of prior personal banking or teller experience with a major emphasis on customer service.
• Two years of loan experience preferred.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customers to specialists in other departments.

Skills

• Excellent customer service skills, including above-average verbal and written communication.
• Relationship building, collaboration, and teamwork.
• Problem-solving skills.
• Teller and systems training, and new account opening experience.