Universal Banker

About the role

Responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seek to attract, expand, and retain customer relationships and contribute to the financial growth of the banking center. Serve as both a Teller and Personal Banker to support customer and team needs.

Responsibilities

• Drive the financial growth of the banking center by establishing, expanding, and retaining high-value consumer and business client relationships.
• Proactively communicate with current and prospective clients to educate, resolve issues, develop and maintain customer loyalty, and solicit feedback to improve bank performance.
• Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Achieve defined sales and service goals.
• Make recommendations to supervisors concerning budgetary needs of the branch and methods to improve the client’s experience.
• Identify root causes of customer service issues and implement resolutions; involve supervisors on complex issues.
• Conduct onboarding activities for new clients.
• Provide backup support to other branches and employees as needed.
• Work on the teller line when needed, including operating the teller drawer, performing advanced teller functions, researching cash discrepancies, and handling complex customer transactions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Assist and train colleagues, serving as a mentor.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 1 or more years of customer service experience required.
• Cash handling or sales experience preferred.
• High school diploma or GED required.
• Bachelor’s degree in business or related field preferred.

Benefits

• Medical, Dental, and Vision Insurance (Ameris Bank absorbs a major portion of the cost; coverage begins the first of the month following 30 days of employment).
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays plus a Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions).
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for Ameris Bank Employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.

Banking Advantages for Employees

• Free Interest Checking.
• Free Safe Deposit Box.
• Free Money Orders, Travelers’ Checks, and Cashier Checks.
• Discount on Mortgage Origination Fee.
• Free Online Banking and Free Unlimited Online Bill Payment.
• Additional employee banking perks.