Universal Banker | American Bank

Primary Responsibilities

• Represent American Bank in a courteous, professional manner.
• Obtain and maintain a working understanding of all products and services sold by American Bank.
• Interview customers who come into the bank seeking banking services. Handles the details of transactions. Prepares necessary documents. Follows up to ascertain that all documents are completed and returned and that customers are satisfied.
• Handle accounts, including installment loans, checking, savings, certificates of deposit, individual retirement accounts, and other retail banking services. Services these accounts by making loans, opening new accounts, cross-selling services, resolving problems and so on.
• Is responsible for attaining established monthly and yearly loan and deposit goals.
• Review overdrawn checking accounts daily for paying or returning checks or closing accounts. Contacts customers for disposition of accounts.
• Resolve customer problems. Obtain information, research records and follow up on details to resolve the matter to the customer’s satisfaction.
• Perform all account maintenance activities requested by customers and management.
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal.
• Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances. Inspect all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Accept loan payments of all types ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Sell bank products for fee income. Examples include: Money Orders, Statement Copies, Cashier Checks, Photocopies, Stop Payments, Gift Cards, Redeem cash items for deposit or cash.
• Provide information for customers regarding accounts and products upon proper verification.
• Answer phone calls promptly, delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer caller experience.
• Balance cash and negotiable items.
• Maintain cash within established limits to reduce the bank’s exposure to loss.
• Aid in the opening and/or closing of the branch.
• Maintain combination and key control.
• Open and process night depository, ATM and /or cash dispensers.
• Control of negotiable instruments.
• Perform other duties and responsibilities as directed to include supporting the teller line.

Competencies

• Ability to portray a professional image and provide prompt and friendly quality service to all customers.
• Ability to open, close and perform maintenance on all deposit account products.
• Balancing cash within the designated guidelines.
• Proficient and effective operation office equipment and bank systems including Microsoft Office and Jack Henry.

Education And Experience Required

• A high school diploma, GED, or equivalent diploma.

Working Conditions

• Work environment is indoors in a clean atmosphere with normal noise levels.
• Physical requirements include standing for long periods when providing customer service, sitting, walking and must be able to lift and carry 30 lbs. waist high and 20 lbs. shoulder high.
• Ability to work under time constraints and pressure is required.
• Exposed to a potentially hazardous condition – robbery.
• Receives detailed instructions and procedures to be followed to minimize the risk.

Travel Requirements

• Primary work assignment will be in the Whitefish branch; employees should agree to go to any other location requested by management, with the understanding that such temporary re-assignment will require the use of your personal vehicle.
• If requested to spend the entire day at a non-primary location, American Bank will pay for time spent traveling which is inclusive from the time an employee leaves home to the time returned to home.
• In addition, any time that one uses their personal vehicle, in such travel, American Bank will reimburse mileage at the current designated IRS mileage reimbursement rate.

Pay Grade

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.