Universal Banker - Allentown

Responsibilities

• Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards.
• Take personal initiative and serve as a positive example for others.
• Build customer relationships by representing QNB courteously, professionally, and confidentially, providing prompt and efficient service.
• Engage in consultative selling and cross-selling to meet customer needs.
• Evaluate customer needs using open-ended questions and refer them to appropriate resources.
• Open, close, and service all types of deposit products, including processing loans.
• Perform branch functions requiring in-depth knowledge of transactions, such as:
  • Paying and receiving Financial Service Representative functions.
  • Accurately balancing cash drawer or Teller Cash Recycler (TCR) at the end of the day.
  • ATM, Vault Settlement, and daily office settlement.
• Assist in training personnel and participate in committees (e.g., Safety Committee).
• Prepare branch cash and settlement processes.
• Demonstrate strong interpersonal skills beyond basic instructions.
• Support the community through involvement in local volunteer or charitable organizations.
• Complete assigned compliance training in a timely manner and apply it to duties.
• Be available during all operating branch hours, including holidays and weekends.
• Assume additional job-related duties as requested.

Requirements

• Proficiency in all aspects of the job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill annual re-certification requirements.
• Strong interpersonal skills to represent the Bank positively with internal and external customers.
• Ability to stand for prolonged periods, including all-day if necessary.
• Demonstrated success in motivating team members in QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts, including identifying and fulfilling customers' current and future needs.
• Strong reading, writing, and arithmetic skills.
• Completion of high school, vocational training, or equivalent (some college courses preferred but not required).
• Adhere to QNB compliance in operations and security procedures, including government regulations and QNB policy.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations; ongoing employment contingent on meeting these requirements and acceptable background investigation results.
• PA Notary certification as needed by the Branch (determined by Branch Manager). If required, maintain PA Notary status by completing renewal prior to expiration.
• Ability to solve problems and work independently without supervision.

Preferred Qualifications

• Successful completion of Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active participation in Q2 Sales and Service, referrals, and product campaigns.