United for Families Program Manager

Key Responsibilities and Essential Functions

• Supervise, coach, and support Family Housing Navigators to ensure effective service delivery, professional development, and achievement of program outcomes.
• Monitor program performance, data quality, and compliance with grant requirements, contract expectations, and best practices related to homelessness prevention and housing stability.
• Cook up grant reporting, outcome tracking, budget monitoring, and approval of housing assistance expenditures utilizing DCF TANF funding.
• Conduct intake, assessment, eligibility determination, and housing stabilization planning with families experiencing housing instability or homelessness.
• Utilize diversion, homelessness prevention, shelter coordination, and rapid re-housing strategies to assist families in achieving housing stability.
• Connect families to community resources and supportive services, including employment, childcare, healthcare, and financial assistance programs.
• Maintain accurate documentation, case records, and data entry within required databases and reporting systems.
• Collaborate with landlords, shelters, service providers, funders, and community partners to strengthen coordinated responses to family homelessness.
• Ensure services are delivered in a trauma-informed, strengths-based, culturally responsive, and client-centered manner.
• Participate in team meetings, case conferencing, and community planning efforts while maintaining knowledge of housing resources, benefits, and best practices in homelessness prevention and rapid re-housing.

Non-Negotiable Hiring Criteria

• Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
• Ability to interact positively with individuals and groups.
• Must be flexible and multitask oriented; can adapt to changing priorities.
• Can work independently and responsibly while managing numerous projects simultaneously.
• Dependable and reliable to meet deadlines; remains calm under pressure.
• Lead by personal example; your word is your bond.
• Servant leader who can positively influence others not under their control.
• Possess excellent judgment and creative problem-solving skills.
• Helps create a work environment that embraces and appreciates diversity.