Unit Technician I - Apple Campus Store

Summary Of Responsibilities

• Installs and configures Apple computer hardware, operating systems, and applications.
• Troubleshoots application and system problems and diagnoses and solves hardware or software faults.
• Follows diagrams and written instructions to repair a fault or set up a system and replaces parts as required.
• Tests and evaluates new technology.

Qualifications / Licenses / Certifications

• Graduation from an accredited institution with an associate's degree in Information Technology or a related field plus one year of experience directly related to the Summary of Duties;
• Any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.

Licenses/Certifications

• Apple Certified Macintosh Technician desired, but will train if not already certified.

Knowledge / Skills / Abilities

• Working knowledge of the Mac operating system.
• Knowledge of supporting various software packages, including Microsoft Office and Adobe Creative Suite.
• Knowledge of configuring computer hardware, operating systems and applications.
• Skills in working continuously on a task until completion.
• Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Skills in rapidly establishing a good working relationship with customers and other professionals.
• Ability to test and evaluate new technology.
• Ability to follow diagrams and written instructions to repair a fault or set up a system, replacing parts as required.
• Able to troubleshoot system and network problems and diagnose and solve hardware or software faults.