Unit Staff Assistant

Essential Functions

• Assist adoption staff with referrals to community resources.
• Avoids duplication of effort by assisting with various records requests, follow-up, and documentation in FSFN/CCWIS and other electronic databases.
• Gather pertinent information and documents in preparation for case distribution.
• May redact records for adoption disclosure.
• Answer the telephone, using the YFA greeting.
• Forward calls and/or take messages.
• Greet visitors, directing them to the appropriate staff members and/or calling the staff member to let them know the visitor has arrived.
• Set up and maintain the administrative structure of the office under the direction of the Director of Adoptions.
• Handle incoming and outgoing mail.
• Open and distribute incoming mail, arrange for couriers and express deliveries and put postage on outgoing mail.
• Maintain inventory of office supplies under supervision.
• Provide occasional transport for clients as needed and required as directed by supervisor.
• Complete meeting minutes for unit and staff meetings.
• Conduct vehicle maintenance activities and addresses maintenance needs.
• Review vehicle video footage as necessary.
• Assist with car seat training and other trainings as needed.
• Avoids duplication of effort by assisting with monthly and quarterly contract related reports and spreadsheets.

Education & Experience

• A High School Diploma or equivalent required.
• An Associate’s degree preferred.
• Two (2) years of human services experience and/or experience working in an office environment.

Preferred Knowledge and Understanding

• Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.

Physical Requirements

• Ability to travel locally on a regular basis and regionally or statewide as needed; ability to bend, lift, and carry 30 pounds.

Knowledge, Skills & Abilities (KSAs)

• Ability to communicate effectively, verbally, and in writing.
• Ability to document timely in a clear, concise manner.
• Must possess a positive attitude concerning all aspects of working in a challenging environment, including significant patience and respect for children and families, sensitivity to cultural needs and willingness to service as a positive member of a working team.
• Strong organizational skills with demonstrated ability to handle multiple tasks while maintaining composure under stress.
• May require the use of your personally owned vehicle.
• Must be sensitive to cultural needs and willing to serve as a positive member of a working team.
• Function as a mandatory reporter, ensuring child safety, and protection.
• Maintain current knowledge of community resources.
• Must possess a valid Florida driver’s license and be insurable by the YFA’s insurance carrier.
• Arrive/report to work on time and ready to work.
• Abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group/team setting.
• Ability to take guidance and direction from supervisors.
• Abide by core values and mission statement of YFA.
• Proficiency in Microsoft Suites.