Unit Services Tech - SF1

About the role

The Unit Service Technician provides a broad range of care and services to patients in the Emergency Department, including EKG, phlebotomy, equipment cleaning, and stocking of rooms under the supervision of a licensed nurse. They perform secretarial duties such as organizing paperwork, answering phones, paging, and receiving patients into the medi-tech computer system. They provide safe transportation of patients throughout the hospital and perform 1:1 sitting when necessary, while assuring the practice of the Patient and Family Centered Care Model.

Responsibilities

Provision of safe environment

• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury
• Follows and maintains restraint policies under supervision of licensed nurse; checks with nurse for order before utilizing any restraints
• Applies restraints under the direction of the provider, in accordance with hospital policy and assures availability and reliability of those restraints
• Conducts or assures cleaning of medical equipment and clinical environment routinely and between patient use to prevent nosocomial infection

Secretarial duties

• Answers patient call lights, telephone and screens calls in a pleasant and courteous manner, relaying accurate messages to appropriate personnel
• Receives visitors to the department in a professional manner, projecting a positive public image
• Copies patient charts and other materials as requested by staff
• Provides secretarial support to ensure efficient and confidential flow of information for patient medical records
• Requests and maintains old medical records as needed
• Pages for providers as necessary
• Copies medical records to prepare for transfer
• Provides secretarial assistance to the Medical Director or Attending Physician as necessary and as time allows
• Delivers specimens to the laboratory as needed (e.g., Code Blue situations) as requested by staff
• Arranges ambulance transfer in the absence of the department secretary

Patient transportation

• Performs assigned patient transportation to ensure patients receive all testing procedures ordered in a timely manner while ensuring patient safety is never compromised
• Cleans stretcher after every transport with antibacterial solution provided in the department
• Performs transportation of the deceased to the morgue in a respectful manner, always using proper morgue stretcher and accompanied by a second escort
• Follows proper department procedures concerning handling of all specimens during transport
• Strictly practices Standard Precautions
• Checks with nursing staff for specific instructions if necessary
• Assists nursing in transport of critical patients as necessary

Technical duties (under supervision of a licensed nurse)

• Adheres to laboratory policy and procedure when retrieving lab specimens including proper labeling of all specimens
• Performs EKGs as requested by nursing/provider and obtains old EKGs in MUSE system; EKGs brought to provider for immediate review upon completion
• Obtains lab specimens as requested by nursing/provider
• Obtains labs for in-house draws on 11p–7a shift for 1am and 4am rounds, in accordance with lab policy
• Assists providers with patient procedures as needed
• Responsible for cleaning and restocking of glidescope
• Notifies appropriate parties of need for repair of medical equipment
• Stocks rooms in accordance with assignment on each shift
• Empties linen bags when half full to prevent injury

Requirements

Education

• High School Diploma or Equivalent

Licenses and credentials

• Basic Life Support (BLS) — required
• Certified Nurse Aide (CNA) — State Specific Certification Board required OR Emergency Medical Technician (EMT License) — required

Experience

• ED: experience as a medical technician or patient care assistant in an Emergency setting preferred
• ICU: 1 year experience as a medical technician or patient care assistant preferred
• OPIC, Perioperative, IV Therapy: experience as a medical technician or patient care assistant preferred

Skills

• Adheres to all C.A.R.E. Standards
• Ability to work in a fast-paced, often stressful environment
• Good communication skills
• Ability to set and reset priorities
• Excellent customer service skills
• Ability to work in a fast-paced critical care environment

Schedule

• Per Diem: 16 shifts in 6 months
• At least 1–2 weekend shifts per month
• 8-hour shifts minimum
• Weekend and holiday rotation required
• Work shift: Rotating
• Work location: 1133 Centre Street (onsite)
• Employee type: Per Diem
• Scheduled weekly hours: 0 (per diem)

Pay

Hourly range: $22.44 – $33.34 (Grade SF1005). Base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The range reflects minimum job qualifications and does not encompass all elements of total compensation.

Benefits

Comprehensive benefits package including career advancement opportunities, differentials, premiums, bonuses (as applicable), and recognition programs designed to celebrate contributions and support professional growth.