Unit Secretary, Rehabilitation Nursing , FT, Days

About the role

Under the direction of a Registered Nurse, provides excellent customer service while providing clerical and administrative services. Performs general reception duties at the nurse's station including greeting visitors and responding to patient calls. Monitors, orders and stocks supplies. Maintains a safe work environment for patients, visitors, and staff. Establishes and maintains excellent rapport with Registered Nurses, providers, hospital staff, patients, families, and visitors.

Essential Functions

• Performs effective customer service skills, including responding to patients, family and staff with kindness, courtesy, professionalism and efficiency; walking visitors to their destination; answering phones/intercoms in a friendly manner.
• Participates in patient care rounding in collaboration with unit staff, including daily introductions to patient/families with the use of AIDET.
• Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager, including daily monitoring of supplies, ordering office and special supplies, monitoring PAR levels, and maintaining/organizing unit supply rooms.
• Performs general reception and clerical duties at the nurse’s station, including responding to patient calls via intercom or in person.
• Provides administrative and clerical support as needed, including data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
• Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
• Monitors designated patient safety systems for alerts and immediately notifies the appropriate RN.
• Performs other duties as assigned.

Requirements

• Education: Unit Secretary training program or unit-based on-the-job training.
• Experience: No experience required. In lieu of Unit Secretary training, will accept 6 months experience in a related healthcare setting or field or as an Administrative Assistant. In lieu of a US training course or 6 months healthcare or clerical experience, will accept completion of nursing fundamentals course.