Unit Secretary - PRN - 4C Peds Medicine - Augusta, GA

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

About the Role

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age-appropriate, and culturally aware patient care by performing clerical and receptionist functions. These include computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service, and acting as the central communication source on the nursing unit.

Responsibilities

• Excellence in Customer Service: Partner with healthcare team, patient, and family to protect patient rights and dignity. Build relationships with families, maintain confidentiality, and participate in hourly patient rounding. Maintain paper and electronic medical records, resolve patient concerns, and proactively offer assistance.
• Patient-Centered Care: Answer telephone calls and patient call lights, communicate patient needs to the healthcare team, and facilitate patient admission, transfer, and discharge. Track bed activity, assist in unit flow management during emergencies, request patient escorts, and monitor data entry for patient safety.
• Team Work: Support healthcare team initiatives, participate in interdisciplinary rounds, perform charge reconciliation, notify nurses of physician arrivals, conduct audits, and manage staffing reconciliation. Complete supply requisitions, order durable medical equipment, and support unit performance improvement initiatives.
• Communication: Use effective written and oral communication with patients, staff, physicians, and visitors. Place consults, maintain IT equipment, act as a liaison between patients and diagnostic areas, and communicate test/procedure updates. Serve as a unit expert for patient care documentation tools and facilitate data recovery during downtime.
• Safety and Infection Control: Provide a safe environment for unit operations, practice hand hygiene, maintain cleanliness, follow infection control policies, and reinforce universal precautions. Operate Xenex machines after patient discharge and perform environment of care rounds.
• Perform other duties as assigned and comply with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma or GED.
• Less than 1 year of clinical experience in an acute care setting (preferred).
• Ability to read, write, and speak English.
• Strong customer service and interpersonal skills.
• Ability to collaborate with healthcare providers and multi-task in stressful situations.
• Detail-oriented with strong computer and personal time management skills.
• Basic computer skills, including electronic medical record entry.
• Basic medical terminology knowledge.

Schedule

Various shifts (United States of America).