Unit Secretary - Pediatric ED - PT - Nights - Augusta, GA

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Night

About the Role

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age-appropriate, and culturally aware patient care by performing clerical and receptionist functions. These include computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service, and acting as the central communication source on the nursing unit.

Responsibilities

• Excellence in Customer Service: Partners with the healthcare team, patient, and family to protect rights and dignity, build relationships, maintain confidentiality, and participate in hourly patient rounding. Maintains paper and electronic medical records, resolves patient concerns, and offers assistance and comfort measures.
• Patient-Centered Care:
  • Answers telephone calls and patient call lights, communicating patient needs to the healthcare team.
  • Facilitates patient admission, transfer, and discharge; tracks bed activity and notifies housekeeping of discharges.
  • Assists in unit flow management during code situations (e.g., answers call lights).
  • Requests patient escort when appropriate and facilitates direct admissions.
  • Monitors data entry for key patient safety information.
• Team Work:
  • Supports initiatives of the healthcare team and participates in interdisciplinary rounds as a scribe.
  • Performs charge reconciliation, notifies nurses of physician arrivals, and conducts audits as requested.
  • Completes staffing reconciliation in Smart Square and submits supply requisitions.
  • Places orders for durable medical equipment and participates in unit performance improvement initiatives.
  • Transports unit supplies, patient care supplies, medications, and equipment as assigned.
• Communication:
  • Uses effective written and oral communication with patients, staff, physicians, family, and visitors.
  • Places physician and ancillary consults and maintains computer/IT equipment.
  • Acts as a liaison between patients and diagnostic areas to communicate test/procedure times.
  • Maintains expertise in patient care documentation tools, including downtime procedures.
  • Serves as a unit super user for electronic documentation and facilitates data recovery during downtime.
  • Communicates patient care concerns, problems, or emergencies to the RN.
• Safety and Infection Control:
  • Provides a safe environment for unit operations and ensures consistent hand hygiene.
  • Keeps patient rooms and unit areas clean and free of clutter.
  • Follows appropriate PPE/infection control policies and reinforces universal precautions.
  • Operates Xenex machines after patient discharge and performs environment of care rounds.
• Performs other duties as assigned and complies with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma or GED.
• Less than 1 year of clinical experience in an acute care setting (preferred).

Skills

• Ability to read, write, and speak English.
• Strong customer service and interpersonal skills.
• Ability to collaborate with healthcare providers in patient care.
• Strong multi-tasking and detail orientation.
• Ability to function in stressful and emergency situations.
• Computer skills, including electronic medical record entry.
• Basic medical terminology.
• Personal time management skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.