Unit Secretary - OMC - Neurosci Prog Unit - Days

About the role

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Responsibilities

• Assists with admit, discharge and transfer functions of assigned unit.
• Performs various functions to support the department, including processing reservations, managing the phones and following up on patient, family, and staff requests in a timely fashion.
• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Requirements

• Education: High School diploma or equivalent.
• Work Experience: None required; preference for experience in the healthcare industry.
• Certification: Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid.

Physical and Environmental Demands: Medium Work – exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur when working with patients who have known or suspected communicable diseases and may enter isolation rooms. There is occupational risk for exposure to all communicable diseases, hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills; ability to present information clearly and professionally.
• Proficiency with Windows‑style applications, various role‑specific software packages, and keyboard.
• Strong interpersonal skills.
• Thorough understanding of current medical terminology.
• Self‑directed with ability to work independently and exercise sound judgment in difficult situations.
• Strong organizational, planning and time management skills.