Unit Secretary

Location: Brookfield, WI

Job Type: Full-Time, First Shift

About the role

Complete Care at Care Age is a trusted pillar in the Brookfield community, dedicated to high‑quality healthcare and extraordinary compassion. The Unit Secretary serves as the administrative heartbeat of the unit, welcoming new residents, coordinating communication, and supporting clinical teams to ensure top‑quality care and smooth daily operations.

Responsibilities

• Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Conduct follow‑ups with new admissions to ensure a seamless, positive transition.
• Manage incoming calls, electronic communications, and in‑person inquiries from families, staff, and external healthcare partners.
• Collaborate with nursing and administrative staff to address resident needs promptly.
• Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• High school diploma or equivalent.
• Two years professional experience in a long‑term care facility.
• Active Certified Nursing Assistant (CNA) license.
• Basic computer proficiency for data entry and communication systems.
• Excellent written and verbal communication with a strong customer‑service mindset.
• Exceptional organizational skills with the ability to prioritize tasks independently in a high‑volume setting.
• Flexibility to maintain a flexible weekday schedule based on facility needs.

Pay & Benefits

• Paid Daily (Work Today, Get Paid Today!) – access earned pay on your own schedule.
• Competitive pay.
• Career advancement opportunities.
• Supportive family atmosphere with a dedicated, compassionate team.
• Investment in personal and professional development.

Schedule

Full‑time, first‑shift schedule.

Equal Opportunity Employer.