UNIT SECRETARY OB (DAY SHIFT)

Overview: The role of the Health Unit Coordinator includes a variety of receptionist, secretarial, and unit operational duties for an assigned patient care unit. A primary aspect of this role is maintaining positive relations with patients, guests, physicians, co-workers, and other departments. The Health Unit Coordinator demonstrates excellent customer service performance consistent with the standards contained in the Vision, Mission, and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

• Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units.
• Models Covenant’s Mission, Vision, and Values of keeping the commitment to Extraordinary Care for Every Generation.
• Demonstrates excellent customer service.
• Establishes and maintains effective working relationships with all health care team members, patients, and families.
• Facilitates admissions, discharges, and daily care by the team according to guidelines as defined by Covenant HealthCare.
• EMR Clinical Support: Accepts calls and records patient information from patient placement regarding admissions and transfers. Enters discharges immediately into the EPIC system.
• Supports patient care delivery by monitoring HUC worksheets; performs electronic chart checks every 1-2 hours; reviews orders for timely renewal.
• Maintains daily ADT census flow.
• Initiates, assembles, and maintains the patient chart, admission folders for patients, and thank-you cards.
• Monitors location of chart at all times.
• Prepares charts at the point of patient discharge or expiration for pickup by Health Information Management.
• Notifies RN when Physician is rounding.
• Updates assignment sheets and validates staffing with schedules, assignment sheets, and shift administrator or staffing coordinator.
• Assists in calling in and/or calling off staff as requested.
• Answers patient call lights in a timely fashion and informs the appropriate caregiver of the need.
• ECC: Maintains on-call physician log, Facility Charge Calculator, and reviews trauma and code 180 notes for completion.
• Unit Appearance & Stocking: Assists with overall unit appearance, including cleaning desk area, microwaves, and refrigerators.
• Monitors and assists with maintenance of the dirty utility room; checks and assists in stocking isolation carts.
• Maintains appropriate levels of office supplies and patient education materials, orders and stocks as needed.
• Tracks and monitors daily regulatory checks, including refrigerator temperature checks, daily weights, and restraint-required documentation.
• Monitors and/or enters charges for sitters, blood administration, isolation, and others as assigned.
• Promotes a constructive and positive atmosphere within the work area by demonstrating cooperation with and assistance to fellow health team members, patients, and their families.
• Daily references the Health Unit Coordinator Role Responsibility Checklist to ensure duties are completed each shift.
• Other duties as assigned.

Requirements

• High School diploma required.
• Completion of Medical Terminology course preferred.
• Health Unit Coordinator Course or commensurate experience preferred.
• Graduate of a Medical Office Professional course or completion of a Medical Assistant Program preferred.
• Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies, and continuing education activities to meet organizational expectations.

Skills

• One year of experience in a healthcare setting preferred.
• Basic computer skills.
• Knowledge of standard office equipment.
• Excellent oral and written communication skills.
• Demonstrated organizational skills.
• Ability to type 25 words per minute.
• Sound judgment in handling confidential or sensitive issues and material.
• Excellent time management to achieve maximum productivity.
• Attentive to detail.

Working Conditions & Physical Demands

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Constant standing and walking.
• Frequent pushing, pulling, twisting, reaching, handling, feeling.
• Frequent talking, hearing, near vision, midrange vision, far vision.
• Frequent depth perception, visual accommodation, color vision, and field of vision.
• Occasional lifting up to 25 lbs.
• Occasional sitting, lifting, carrying, climbing, balancing, stooping.
• Occasional kneeling, crouching, and squatting.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans with employer match.
• Paid time off to support work-life balance.
• Employee wellness programs and mental health support.
• Tuition reimbursement, university discounts, and professional development opportunities.