Unit Secretary-Neurosciences 10W Part-time Weekend Days

About the role

The Unit Secretary is the receptionist for the patient care unit and is often the first person to greet and assist patients, visitors, and staff. This role requires excellent communication and customer service skills, as well as computer experience.

Responsibilities

• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Aids in monitoring visitor/employee access including the presence of badges in all patient care areas.
• Facilitates communication and escalates difficult situations to appropriate staff.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Coordinates calls on multiple lines simultaneously and handles patient calls within identified timeframe via the nurse call system using AIDET.
• Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
• Ensures patients with communication needs are identified at the nurse call system and calls are handled appropriately.
• Prepares medical records on admission, discharge, and transfer.
• Maintains the patient medical record including but not limited to: assisting the care team in obtaining and releasing medical records, maintaining paper record, scanning appropriate forms into the electronic medical record (EMR), notifying appropriate team members when additional documents are added to paper chart, ensuring nurse coverage is appropriately identified in EMR, verifying regulatory documentation at the point of care, and escalating to the appropriate care team of any missing documents.
• Performs charge entry accurately.
• Performs admission, discharge, and transfer activities in a timely manner.
• Notifies the appropriate nursing staff and physician upon patient admission.
• Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
• Assigns appropriate caregivers in the nurse call system.
• Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR.
• Requests time for will-call ambulance and Medicare.
• Requests patient escort when appropriate.
• Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
• Tracks patient activity on and off patient care unit - monitors and updates bed tracking as appropriate.
• Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
• Performs clerical organization tasks such as receiving and distributing patient care unit deliveries to patients and staff, accepting deliveries and stocking in appropriate place, maintaining a clean, uncluttered nursing station and tube station, placing service requests for equipment and repair, and following up to ensure repair is complete.
• Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards.
• Accurately completes and submits supply requisitions.
• Performs basic computer/printer maintenance: add paper, toner, fix printer jams.
• Demonstrates ability to use online systems as required.
• Attends appropriate training classes necessary to perform job.

Qualifications

• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.
• One year of college or business school.
• Unit secretary experience.
• Medical terminology.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Pay

The salary range for this position is $22.10 - $22.10 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity.

Schedule

Days shifts 0700-1930. Saturday and Sunday only.