Unit Secretary - Med Surg / Telemetry - Full Time, Evening - Jefferson Bucks

About the role

With a commitment to patient- and family-centered care, performs a variety of clerical duties, including data entry into Hospital Information System to support the operations of the unit. Assists in overall unit flow including supporting patients and medical staff by answering incoming calls, organizing information, and duties related to admission, transfer and discharge of patients. Works collaboratively with unit based clinical staff and other departments to coordinate off unit testing and appointments. Works with unit leadership and supply chain to help support the inventory needs of the unit. Is professional and welcoming to all patients, families, visitors, and staff.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Creates an environment of belonging and inclusion, demonstrating skills in problem solving and conflict resolution.
• Recognizes the patients, their family/designated care partner(s) and interacts with compassion and care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values.
• Maintains regular communication with Charge Nurse to meet the needs of the unit.
• Monitor electronic patient bed system for admission/discharge bed-flow, assign admissions, complete staffing assignment if needed, and request patient transport as needed.
• Collaborate with charge nurse with these duties to ensure patient appropriation for unit.
• Coordinate patient appointments/testing within the acute care setting including coordination of transport. May coordinate patient discharge appointments.
• Performs clerical functions to support department, including maintaining medical record to ensure complete and organized patient information.
• Organizes work environment for effective and efficient department operations.
• Processes medical orders to facilitate implementation of medical regime for patient care.
• Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision-making.
• Active responder during unit emergency codes - Immediately call code to emergency response dispatcher, assist team in quickly gathering equipment, i.e. EKG, glucometer, crash cart, suction...
• Troubleshoots equipment failures to attempt to reset before fielding to appropriate on-call repair team. (Patient TV, call bell wall unit, computers, printers, etc.).
• Participates in Unit Committee meetings - this is in addition to staff meetings.
• Maintains Tube station for incoming and outgoing items (medications, cardiac monitor strips, etc.) and dispenses accordingly.

Qualifications

• Related secretarial & computer experience.
• Knowledge of medical terminology.
• Cultural Awareness - Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication - Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Patient-and Family-Centered Practice - Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care setting.
• Physical Demands - Lift and carry 40-50 lbs., frequent to continuous standing/walking, patient transporters can walk 8-10 miles per shift.

Skills

• Data entry experience preferred.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.