Unit Secretary - Intermediate Care- 7N - FT - Days - Augusta, GA

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

About the role

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age-appropriate, and culturally aware patient care by performing clerical and receptionist functions. These include computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service, and acting as the central communication source on the nursing unit.

Responsibilities

• Excellence in Customer Service: Partners with the healthcare team, patient, and family to protect patient rights and dignity. Builds relationships with families, maintains confidentiality, and participates in hourly patient rounding. Maintains paper and electronic medical records, resolves patient concerns, and offers assistance to patients and families.
• Patient-Centered Care: Answers telephone calls and patient call lights, communicates patient needs to the healthcare team, and facilitates patient admission, transfer, and discharge. Tracks bed activity, assists in unit flow management during emergencies, requests patient escorts, and monitors data entry for patient safety.
• Team Work: Supports healthcare team initiatives, participates in interdisciplinary rounds, performs charge reconciliation, notifies nurses of physician arrivals, and completes audits. Performs staffing reconciliation, submits supply requisitions, orders durable medical equipment, and participates in unit performance improvement initiatives.
• Communication: Uses effective written and oral communication with patients, staff, physicians, and visitors. Places consults, maintains IT equipment, acts as a liaison for test/procedure scheduling, and serves as a unit expert for patient care documentation tools. Facilitates data recovery during downtime and communicates patient care concerns to the RN.
• Safety and Infection Control: Ensures a safe environment for unit operations, follows hand hygiene and infection control policies, and reinforces universal precautions. Operates Xenex machines after patient discharge, performs environment of care rounds, and complies with all Wellstar Health System policies.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• Less than 1 year of clinical experience in an acute care setting (preferred).
• Ability to read, write, and speak English.
• Strong customer service and interpersonal skills.
• Ability to collaborate with healthcare providers in patient care.
• Strong multi-tasking and detail orientation.
• Ability to function in stressful and emergency situations.
• Computer skills, including electronic medical record entry.
• Basic medical terminology.

Skills

• Time management.
• Positive and respectful communication with healthcare teams, patients, and families.