Unit Secretary, Float Pool - 1.0 FTE 8HR Evening Shift

About the role

The Unit Secretary (US) functions as a member of the patient care team by providing clerical support. The US duties include, but are not limited to, performing assigned receptionist, clerical, environmental, unit maintenance duties and other duties deemed to assist in the provision of non-clinical care on the nursing unit.

Responsibilities

• Aids in discharge processes by organizing documents per unit standards.
• Documents patient admissions, discharges, transfers, and off unit procedures, contributing to the smooth and effective workflow systems in the unit.
• Organizes and prioritizes tasks, communicates frequently with the care team.
• Maintains a clean, orderly, and safe environment.
• Orders and maintains equipment and supplies for the desk area and unit, maintains a clean, child-proof work area.
• Maintains and manages medical records according to hospital policy while observing patient confidentiality.
• Processes forms, records per procedures, ensures proper patient identification of all paperwork, has chart available as needed, thins chart and ensures chart is sent to Medical Records.
• Coordinates appointment times for patients.
• Prints diet and allergy reports every 8 hours and informs RN or charge nurse if diet or allergy information is missing.
• Performs receptionist duties for the unit, including greeting individuals and handling incoming and outgoing telephone calls.
• Performs related clerical duties required to maintain departmental operations (e.g., filing, photocopying, typing, faxing, assigned errands).
• Prioritizes effectively and seeks additional duties when assignments completed, follows staffing and scheduling guidelines, arrives to work on time, complies with dress code standards, assists with orienting new staff and completes any mandatory training.
• Responds appropriately in actual or potential emergency events. Notifies appropriate personnel, communicates with other personnel to ensure delivery of immediate care needs and intervenes as necessary with families and staff by working with appropriate interdisciplinary team members.
• Handles patient call lights and messages appropriately, notifies Resource Nurse and others of patient flow (admissions, transfers, discharges).
• Trips and soiled equipment to the appropriate department.
• Assists with keeping the computers clean and plugged in.
• Uses the computerized electronic health record and follows policy on Computers On Wheels (COW) maintenance in accordance with job requirements and hospital policies and procedures.

Requirements

None required.

Qualifications

• High School Diploma or GED equivalent.

Skills

Ability to communicate in a compassionate manner, remaining patient and courteous and utilizing active listening skills.

Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.

Ability to do arithmetic effectively at a level appropriate for the job.

Ability to maintain confidentiality of sensitive information.

Ability to prioritize tasks.

Knowledge of computer systems and software used in functional area.

Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; medical terminology.

Benefits

N/A

Pay

Base Pay Scale: Generally starting at $34.96 - $39.20 per hour

Schedule

Evening - 08 Hour