Unit Secretary - Family Center Care, Full Time, Days

Location: Fayetteville, North Carolina – Family Care Center, Cape Fear Valley Medical Center

About the Role

Provide clerical services to maximize the functioning of the unit. Maintain responsibility for the telemetry emergency phone.

Responsibilities

• Greet patients upon admission by introducing themselves and welcoming the patient to the unit
• Introduce self to patients daily with face-to-face contact
• Identify the patient by using name and date of birth, including checking medical records that accompany the patient and the patient armband
• Act as receptionist and greet hospital staff and visitors
• Initiate, receive, and deliver telephone messages related to unit activities
• Maintain patients’ charts on assigned units
• Order and maintain adequate supply levels on unit
• Assume responsibility for answering the telemetry emergency phone and pass responsibility if leaving the desk
• File telemetry strips in a timely manner in the location predetermined by the floor
• Set up assignments in Responder system, answer call lights, and set services as necessary
• Demonstrate responsibility concerning customer satisfaction, patient throughput, and hospital capacity
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• Completion of medical terminology course preferred
• 1 year Medical Assistant or Nursing Assistant experience preferred
• Proficiency in reading, writing, and speaking the English language

Skills

• Ability to work at a computer/monitor for long periods
• Ability to remain calm under emergency situations
• Ability to sit for prolonged periods
• Ability to communicate verbently
• Auditory and visual acuity to accurately perform job functions
• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Schedule

Day shift