Unit Secretary/Concierge

About the role

At Lincolnwood Rehabilitation and Healthcare Center, we believe that effective communication, organization, and administrative support are essential to delivering safe and efficient resident care. Guided by our core values of Passion, Respect, and Excellence, the Unit Secretary/Concierge plays a key role in supporting the nursing unit through clerical, communication, and coordination functions. Lincolnwood Rehabilitation and Healthcare Center is a 200‑bed Sub‑Acute and Long‑Term Care facility where compassion and quality care are at the heart of everything we do. The facility features beautiful common spaces that create a welcoming, home‑like environment for residents and staff alike. We foster a positive, supportive workplace where employees feel valued, respected, and empowered to make a difference, prioritizing professional growth, work‑life balance, and a culture of appreciation.

Responsibilities

• Provide clerical and administrative support to the nursing unit and clinical staff.
• Maintain accurate, organized, and up-to-date resident records and unit documentation.
• Assist with communication between nursing staff, physicians, families, and other departments.
• Manage phone calls, messages, and correspondence promptly and professionally.
• Support scheduling, tracking forms, and maintaining unit organization and workflow.
• Ensure supplies, forms, and office materials are properly stocked and available for use.
• Maintain confidentiality of all resident and facility information in accordance with HIPAA and facility policies.
• Assist with general administrative tasks to support efficient unit operations.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of related experience as a Unit Secretary/Concierge and/or equivalent combination of education and experience.
• Strong organizational skills with the ability to multitask and work independently.
• Must demonstrate patience, tact, a cheerful disposition, and enthusiasm.
• Proficiency in Microsoft Office Suite required.
• Must have compassion for and a desire to work with the elderly population.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Pay

$20-22/hour

Schedule

Full-time, Monday‑Friday, 10 am‑6 pm