Unit Secretary Cardiac ICU Full Time Nights

About the role

This job assists with admit, discharge and transfer functions of assigned unit. Performs various functions to support the department, including processing reservations, managing the phones and following up on patient, family, and staff requests in a timely fashion.

Education

• High School diploma or equivalent

Work Experience

• None required
• Preferred: Experience in the healthcare industry

Certifications

• Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid

Knowledge, Skills and Abilities

• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Thorough understanding of current medical terminology
• Self-directed with the ability to work independently and exercise sound judgment in difficult situations
• Strong organizational, planning and time management skills

Responsibilities

• Provides clerical support for the department
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed
• Serves as Patient Experience Ambassador for the unit
• Assesses EPIC chart reports to ensure proper unit charges
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards

Physical and Environmental Demands

• Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects
• Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur
• The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms
• The incumbent has an occupational risk for exposure to all communicable diseases
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
• May have occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste