Unit Secretary

About the role

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• Graduate of a Medical Assistant program or secretarial school.
• One (1) year of administrative or clerical experience.

Responsibilities

• Responsible for greeting and admitting functions upon patients' arrival to the department.
• Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information.
• Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired.
• Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge.
• Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital's policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

Skills And Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Physical Requirements

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

Working Environment

• Clinical environment.

Schedule

Scheduled Weekly Hours: 40. Shift: United States of America (Non-Exempt).