Unit Secretary

About the Role

As a Unit Secretary at Methodist Hospital Metropolitan, you will assume primary responsibility for unit secretarial, receptionist, and clerical support in a professional manner, adhering to Methodist Excellence standards. This role requires critical thinking, appropriate judgment, mental organizational skills, and unit operation expertise to perform a variety of tasks. You will demonstrate knowledge of office equipment operation, interdepartmental functions, effective communication, and hospital policies.

Responsibilities

• Demonstrate knowledge of medical terminology and accurately transcribe physician’s orders.
• Complete assignments independently and collaborate as part of a team using effective problem-solving skills, chain of command, and communication with coworkers, supervisors, physicians, and the public.
• Accurately schedule, request, or communicate necessary patient information while adhering to hospital privacy policies.
• Operate and apply unit equipment and software applications/programs.
• Actively support hospital policy and promote patient safety as part of a healthcare team including physicians, nurses, and other professionals.
• Assist nursing staff with delegated tasks to enhance the patient experience.
• Greet and assist visitors, answer inquiries, and direct them appropriately.
• Manage a multi-line telephone system, responding to requests efficiently in a friendly, courteous, and professional manner.
• Handle, pick up, deliver, and/or stock non-controlled medications as directed by a licensed team member.
• Support the mission and vision of the Methodist Healthcare System and comply with safety policies, ethical behavior standards, and the MHS Code of Conduct.
• Report any activity that appears to violate applicable laws, rules, or regulations.
• Complete other duties as assigned.

Requirements

• Preferred: 1 year of secretarial experience in a healthcare setting.
• Complete initial and ongoing training and competencies as defined by the service line, facility, and department/unit, specific to the needs of the patient population served.
• Demonstrate knowledge of Methodist Excellence (ME) Behavior Standards:
  • Attitude: Maintain a positive and cheerful demeanor.
  • Appearance: Present a professional appearance.
  • Communication: Exhibit essential communication skills for quality patient care.
  • Compassionate Service: Provide care with compassion and passion.
  • Ownership/Pride: Represent MHS with a sense of ownership and pride.
  • Privacy: Respect patient privacy and conduct yourself professionally.
  • Safety: Ensure the safety of patients, physicians, coworkers, visitors, and yourself.
  • Teamwork/Commitment to Coworkers: Work collaboratively toward serving patients and the community.
  • Fun: Promote a positive workplace environment.
  • Accountability: Take personal responsibility for job actions, performance, and adherence to policies.

Benefits

Methodist Hospital Metropolitan offers a total rewards package supporting health, life, career, and retirement:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs: paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources:
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan.
  • Flexible spending accounts.
  • Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About Methodist Hospital Metropolitan

Methodist Hospital Metropolitan is a 370-bed facility housing the largest emergency room in downtown San Antonio. Our women’s pavilion is the only freestanding, center-city facility dedicated to women’s and newborn health, welcoming nearly 3,000 newborns each year. We are home to the Methodist Weight Loss Center and have been designated an American Society for Metabolic Surgery Bariatric Surgery Center of Excellence®. Recognized by Modern Healthcare as a Best Place to Work in Healthcare, we are the first hospital in San Antonio to achieve Pathway to Excellence designation. Methodist Hospital Metropolitan has also been recognized by Leapfrog for safety and quality, receiving a Grade A Hospital Safety Score for 8 consecutive rating periods. We are an Accredited Chest Pain Center by the American College of Cardiology and a Primary Stroke Center by the Joint Commission. Additionally, we were the premier Texas hospital to earn a Gold Seal of Approval for Sepsis Certification.