Unit Secretary

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals, and Lexington Medical Center—a 607-bed teaching hospital in West Columbia, South Carolina. Recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and the first in the state to achieve Magnet with Distinction status for nursing excellence, Lexington Health delivers over 4,000 babies annually, performs more than 34,000 surgeries, and is the region’s third-largest employer. The network also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

About the role

The Unit Secretary performs various patient care duties and related non-professional services to ensure personal needs and comfort of patients. This role also includes clerical duties such as maintaining patient records, answering telephones, and acting as a liaison between nurses and physicians.

Responsibilities

• Patient Care Support
  • Enters pertinent information into the electronic medical record.
  • Performs chart maintenance by verifying that all information in the patient chart is correctly labeled and filed; initiates appropriate action when necessary (e.g., patient label, face sheets).
  • Assembles, checks, and routes patient files for surgery, transfer (including new ID bracelet), discharge, or death according to procedure.
  • Schedules physician appointments, calls physician consults, requests copies of medical records (when indicated), and arranges patient transportation as requested.
  • Demonstrates knowledge and effective use of medical terminology.
  • Maintains established stock levels of clerical supplies; restocks and/or orders supplies as needed.
  • Removes outdated forms or supplies from the unit, organizes clerical supplies, and prepares new charts.
  • Credits supplies and equipment to the appropriate department.
  • Orders specialty items (from in-house and outside vendors) for patients and follows procedures for returning specialty equipment.
  • Answers patient calls politely and courteously, communicating patient needs to appropriate staff in a timely manner.
  • Answers phone calls politely and courteously, triaging and prioritizing messages to the appropriate staff member.
• Clinical Work Quality
  • Shares knowledge and expertise with co-workers and promotes a positive working environment.
  • Accepts work assignments readily and abides by LMC’s Code of Conduct.
  • Demonstrates knowledge of area and organizational activities by attending or reading minutes of staff meetings and other communications.
  • Verbalizes and/or demonstrates knowledge of the Performance Improvement (PI) process or is aware of unit performance improvement activities.
  • Supports and actively participates in change processes and performance improvement activities by willingly adopting new methods.
  • Functions as a role model for students and staff, displaying positive problem-solving behavior.
  • Demonstrates timely communication of patient events/issues to appropriate persons.
• Resource Management
  • Uses time and supplies/equipment in an efficient and effective manner.
  • Ensures operation of equipment by completing preventive maintenance requirements; follows manufacturer’s instructions, troubleshoots malfunctions, calls for repairs, maintains equipment inventories, and evaluates new equipment and techniques.
  • Demonstrates ability to coordinate tasks and effective teamwork skills, maintaining cooperative relationships among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem-solving.
  • Completes assigned tasks within specified time frames and prioritizes workload to meet patient and unit needs.
  • Restocks rooms with supplies needed for patient care.
  • Assists in performing and documenting environmental checks as required by LMC policy and regulatory agencies.
  • Promptly responds to all communication devices to meet patient needs.
  • Performs other duties as assigned.

Requirements

• High School Diploma or Equivalent.
• Minimum of 1 year of patient care administrative/clerical duties.

Benefits

• Day ONE medical, dental, and life insurance benefits.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan: Employer matches dollar-for-dollar up to 6% from day one.
• Employer-paid life insurance equal to 1x salary; optional supplemental life insurance up to 3x salary at low-cost premiums.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

Schedule

Full-time, day shift: 7:00 AM – 7:00 PM.