Unit Secretary

About the Role

Under general supervision and according to established policies and procedures, provides secretarial support for assigned nursing unit. Functions include maintenance of patient and unit records, receptionist activities, coordinating with other departments, maintenance of equipment and supply inventories, and post discharge phone calls.

Qualifications

• High school degree or equivalent required
• Familiarity with medical terminology normally acquired through completion of a medical terminology course to be able to transcribe physician orders
• 6 months of experience preferred

Skills

• Skill in oral and written communication
• Ability to read and write to complete requisition forms and computerized order entries
• Ability to comprehend and communicate complicated verbal and written instructions
• Ability to perform basic math skills in order to calculate total patient census, order supplies, assemble charts
• Ability to learn to utilize a computerized order entry system to request specific therapies, tests, meals for patients, to transfer and discharge patients and familiarity with the keyboard
• Ability to prioritize as well as attend to multiple demands and requests simultaneously
• Ability to function effectively under stress
• Competent to safely handle medications

Responsibilities

• Maintains accurate and complete patient medical records, records pertinent routine information, files reports/test results, follows up on missing records/reports with appropriate parties, assembles medical records for patient discharge or transfer, and ensures that only authorized persons have access to them
• Acts as unit receptionist for hospital personnel, patients and visitors
• Provides assistance to staff and patients/guests, frequently interacting and coordinating with other departments, to ensure prompt, courteous and effective delivery of care and responsiveness to patients/guests needs
• Maintains accurate unit records such as unit statistics, charges and logbook
• Maintains equipment and supply inventories
• Maintains adequate supplies in appropriate areas throughout the shift per unit standard
• Observes appropriate safety measures and assists in maintaining a clean, orderly environment according to hospital and unit policies and procedures
• Assists with limited patient care duties such as passing trays and transporting of patients, when necessary and only as directed by nursing personnel
• Assists the professional staff in orienting new personnel to the unit
• Performs discharge phone calls to patients to solicit feedback on their hospital stay using the appropriate form
• Refers clinical questions to charge nurse for follow up

Core Values

• Respect: Treats everyone with courtesy; fosters a healing environment; treats others with fairness, kindness, and respect for personal dignity and privacy; listens and responds appropriately to others' needs, feelings, and capabilities
• Excellence: Strives for superior performance; meets and/or exceeds customer expectations; actively pursues learning and self-development; pays attention to detail; follows through
• Accountability: Sets a positive, professional example; takes ownership of problems and does what is needed to solve them; appropriately plans and utilizes required resources; reports to work regularly and on time
• Teamwork: Works cooperatively and collaboratively with others; addresses and resolves conflict in a positive way; seeks out the ideas of others; acknowledges and celebrates the contribution of others
• Ethical Behavior: Demonstrates honesty, integrity and good judgment; respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results: Embraces change and improvement; continuously seeks to improve quality; displays flexibility; achieves results on time by focusing on priorities and managing time efficiently

Pay

$16.86 - $25.00