Unit Secretary

About the role

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. Recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services, CSB of Middle Georgia is located in Dublin, Georgia, and serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties; and through its Ogeechee Behavioral Health Division, serves residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties. The agency values Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

Responsibilities

• Monitor CSP board to ensure accuracy of admissions, discharges, and individuals requiring review; communicate updates to the Charge Nurse
• Facilitate nurse-to-nurse and provider-to-provider (doc-to-doc) communication
• Answer and direct calls at the nurses’ station to appropriate staff
• Communicate admissions and discharges among TO, CSC, and CSU teams
• Prepare and organize treatment team documents, including signature pages and lab results for provider review
• Maintain accurate and up-to-date Cardex information
• Scan and upload documentation into charts, ensuring completeness and accuracy
• Maintain shift reports and submit to the Charge Nurse for review
• Manage and update waitlists, including contacting individuals regarding placement status
• Prepare and distribute necessary forms (e.g., PIN sheets, COVID screening forms)
• Maintain a clean and organized nurses’ station, ensuring no PHI is left unsecured
• Track and submit 1013 documentation and notify staff of upcoming expirations within required timeframes
• Coordinate with food services to confirm daily census and special dietary needs

Qualifications

• High School Diploma or GED equivalent
• Previous clerical, administrative, or customer service experience preferred
• Proficiency in Microsoft 365 Office applications (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong interpersonal skills and ability to interact professionally with staff, clients, and visitors
• Basic data entry and documentation skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently and as part of a team
• Willingness to work flexible schedules, including evenings, weekends, and holidays as needed

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

Skills

• Knowledge of medical or behavioral health terminology
• Experience handling multi-line phone systems and front desk operations
• Strong customer service experience in a fast-paced environment
• Experience supporting clinical or administrative teams

Benefits

• Medical, Dental & Vision Plan Options
• Generous Paid-Time Off Policy with Flexibility Companywide
• 401(k) Plan with Company Match
• Short- & Long-Term Disability Plans
• Access to Employee Assistance Program (EAP)
• Paid Training Time
• Op