Unit Secretary
About the Role
The Unit Secretary supports daily clinical operations on the West 3 - Medical/Surgical/Telemetry Department at CHA Everett Hospital, a 35-bed unit serving patients with general and complex medical and surgical needs. The unit includes 5 private rooms, 2 respiratory isolation rooms, and a hemodialysis tandem room with 2 bays. The role ensures efficient communication and coordination among patients, visitors, and the healthcare team, including an expert Hospitalist Team.
Responsibilities
- Answer phones, schedule appointments, and greet patients and visitors in a professional, courteous manner.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Coordinate admissions, discharges, patient rosters, and unit documentation.
- Communicate effectively with nursing staff, providers, admitting, and ancillary departments to ensure continuity of care.
- Assist with unit operations by ordering supplies, transporting specimens and non-controlled medications, and maintaining inventory.
- Monitor unit safety and operational tasks, including equipment checks, refrigerator temperature logs, and eye wash station inspections.
- Maintain a clean, organized work environment and support a collaborative, patient-centered team culture.
- Adhere to organizational policies, including abuse reporting and safety procedures.
- Other duties as assigned.
Qualifications
- High School Graduate/GED.
- Knowledge and comfort with electronic medical records, customer service experience, and medical terminology.
- Previous Unit Secretary or Administrative Assistant experience strongly preferred.
About the Organization
Cambridge Health Alliance (CHA) is a vibrant, diverse healthcare system committed to equity and excellence for everyone. We actively partner with our communities to address challenging public health issues and conduct research to reduce barriers to care. CHA offers competitive salaries, benefits, and professional development opportunities, prioritizing our workforce as our most valuable asset.