Unit Lead

About the role

This position requires on-site presence in Albuquerque, NM. Lodging is not provided.

Responsibilities

• Supervise assigned staff from the start of the shift until relieved, without interruption.
• Adhere to instructions from medical/clinical staff regarding clients and inform the administrator on duty of information affecting client health and well-being.
• Ensure staff perform bed counts and headcount checks at least every 30 minutes and document results to provide direct supervision of clients.
• Communicate behavioral expectations and program regulations to clients and enforce compliance with all written orders approved by the Shelter Manager.
• Monitor and supervise client behavior during shelter activities, providing direction and redirection as needed to ensure safety.
• Document all serious incidents, daily progress, menu changes, and activities completely, accurately, and in a timely manner in compliance with agency policies and procedures.
• Escort clients safely to and from designated points as directed by the administrator on duty.
• Travel frequently between areas of the shelter and escort clients between locations.
• Monitor staffing assignments to maintain required staff-to-client ratios at all times.
• Model behaviors and social skills consistent with organization and program policies.
• Develop and maintain effective working relationships with personnel on other shifts to promote continuity of care.
• Plan, organize, and supervise client activities in accordance with the daily activity schedule.
• Promote positive interaction between minors and encourage minors to take responsibility in daily program routines.
• Meet all applicable federal and state regulatory guidelines and standards.
• Participate in scheduled meetings, team decisions, and operations.
• Update and maintain records regarding each client’s clothing and personal items.
• Monitor, coordinate, and delegate daily operations as needed throughout the shift.
• Maintain required documentation and ensure documentation by administrator on duty and direct care staff is completed in accordance with contractual, regulatory, and agency requirements.
• Perform other job duties as assigned.
• Demonstrate exceptional customer service by placing the child, family, Veteran, or client first to support the mission to empower people to build better lives.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 2+ years’ experience working with low-income, at-risk, homeless individuals, or vulnerable populations strongly preferred.
• Attendance: Must maintain regular and acceptable attendance as determined by the employer.
• Licenses: Valid driver’s license with a clear record.
• Vehicle: Must have daily use of a vehicle without prior notice.
• Other: Must be available and willing to travel to various locations as business needs require.