Unit CoordinatorI FT I Germantown - Rotating Days and Nights

About the role

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns. Facilitates the electronic storage and retrieval of patient records/orders by acting as a resource to physicians/clinicians providing the first level system support. This is done in a manner, which reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare. The Unit Coordinator is expected to provide exceptional customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Responsibilities

• Customer Service Support – Provides support to patients, Partners in Care, other family and guests. Is proactive in order to provide information, comfort and support to patients and their loved ones. Also quickly responds to concerns, needs and comments, by ensuring accurate and effective communication.
• Supports the timely and accurate use of all medical record forms and documentation of information.
• Processing orders.
• Assistance with coordination of