Unit Coordinator II Back End Nights

About Us

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Pay

Earn more with shift differentials:

• +$2/hr → Monday-Thursday Nights
• +$3/hr → Friday-Sunday Nights
• +$2/hr → Saturday-Sunday Days

Responsibilities

• Provide administrative and clerical support of clinical services.
• Oversee the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.
• Register and check enrollment eligibility, including Third Party Liability and private insurance.
• Coordinate the administrative process for handling petitions. Check petitions for completeness, notarize petitions, log the petition, and hand off the petition to the prescribing Provider for review.
• Assist medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers.
• Monitor medical and clinical timelines of involuntary process.
• Arrange pick-up orders with police. Document all efforts made to law enforcement regarding pick-up orders.
• Oversee that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinate and oversee bed placement of patients with other facilities and within the Electronic Health Record (EHR).
• Answer telephones for admission and discharge purposes (i.e., police, EDs, and other psychiatric hospitals).
• Maintain the patient board: entering new arrivals, assigning Providers, Nurses, Crisis Workers, and prioritizing arrivals.
• Monitor electronic patient tracking system to ensure that all patient records reflect real-time admission status.
• Participate in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through skills and post-testing/observation of direct supervisor.
• Perform all other duties as assigned.

Requirements

• At least 3 years of administrative experience.
• High School Diploma or equivalent.
• At least 1 year of behavioral health experience.
• A current Notary certification required or the ability to become a notary within the first 90 days.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Preferred Qualifications

It would be great if you had an Associate’s degree in business, clinical administration, or behavioral health.

Benefits

Full-time only:

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity for employees and their families.
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.

All Employees (Pool, Part-time, and Full-time):

• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support.
• After 90 days, you are auto-enrolled in the 401k Plan.

Connections Health Solutions is proud to be a Second Chance Employer.