Unit Coordinator: CCU - 24hrs/week, NIGHTS

Department/Unit: Coronary Care Unit - D2E | Work Shift: Night

About the Role

The Unit Coordinator maintains a positive work environment while performing customer service, clerical, and reception duties that support the workflow of the unit. This role applies specialized knowledge for the effective operation of the unit's functions, including clerical activities, environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues.

Responsibilities

• Assembles and maintains patient records, filling data, and obtaining reports necessary for departmental operations.
• Greets and assists visitors in a courteous manner.
• Utilizes clinical and patient information systems (EPIC) to support the delivery of patient care.
• Coordinates department communications, including accepting and screening telephone calls appropriately.
• Assists in the orientation of new administrative support staff.
• Maintains adequate supplies of current forms, unit supplies, and equipment; troubleshoots and maintains office equipment.
• Assists in scheduling using the Shift Wizard System and timecards/payroll Kronos system.
• Demonstrates professional business etiquette.
• Relays patient and healthcare member requests to other members of the unit.
• Responds to the individual needs of patients/families, considering age and special characteristics of the patient group served.
• Monitors, responds to, and follows through on patient call bell systems and patient/family requests.
• Collaborates with other departments to facilitate admissions, discharges, and transfers.
• Assists the unit RN coordinator in updating Enterprise Visibility (HEV) for appropriate bed placements of patients.
• Enters patient charges in Soarian Financials and coordinates with billing for patient billing and charges.

Requirements

• High School Diploma or G.E.D. (required).
• Associate's Degree (preferred).
• 1-3 years of healthcare or clerical experience (required).
• Ability to coordinate and work as a team member with various disciplines and departments.
• Able to communicate effectively on a wide range of issues with internal and/or external customers and initiate follow-up actions.
• Able to work with others to accomplish tasks or goals, be flexible in work practices, procedures, and/or processes, and work efficiently with others to find solutions.
• Ability to prioritize, work independently, and perform all tasks in a timely manner.
• Ability to calculate figures such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems with limited communication, support, information, and access.
• Strong organizational and time management skills.
• Ability to read, understand, and follow oral and written instructions.
• Familiarity with medical terminology (preferred).
• Basic word processing, computer input, and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service, and public relations skills.
• Ability to maintain a positive attitude in a fast-paced environment.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Lifting: Rarely
• Carrying: Rarely
• Pushing: Rarely
• Pulling: Rarely
• Climbing: Rarely
• Balancing: Rarely
• Stooping: Rarely
• Kneeling: Rarely
• Crouching: Rarely
• Crawling: Rarely
• Reaching: Rarely
• Handling: Occasionally
• Grasping: Occasionally
• Feeling: Rarely
• Talking: Constantly
• Hearing: Constantly
• Repetitive Motions: Frequently
• Eye/Hand/Foot Coordination: Frequently

Working Conditions

• Extreme cold: Rarely
• Extreme heat: Rarely
• Humidity: Rarely
• Wet: Rarely
• Noise: Occasionally
• Hazards: Rarely
• Temperature Change: Rarely
• Atmospheric Conditions: Rarely
• Vibration: Rarely

Pay

Salary Range: $46,215.00 - $60,080.00