Unit Clerk - Telemetry

About the role

Under direct supervision, and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates on-line computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by patient population, reviews patient telemetry monitors. May perform other duties in support of unit which may be included below as well as other duties which may not be listed.

Responsibilities

• Unit Maintenance and Clerical Support
• Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format.
• Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.).
• Orders stock and maintains inventory of supplies (office and patient care).
• Maintains unit log requisition and equipment books.
• Picks up and returns equipment/supplies from other units, as requested.
• Enters all work order requests into Tool Time. Reports to next shift any outstanding requests.
• Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed.
• Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth).
• Prepares and copies paper chart as directed for discharge or transfer.
• Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate.
• Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.
• Technology Maintenance
• Reboots designated programs, such as Wireless on Wheels (WOWs).
• Counts/ensures security of hardware/devices.
• Charges wireless phones, handheld devices and Wireless on Wheels devices.
• Reboots PCLA and checks for current information.
• Reboots PC’s on unit.
• Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts.
• Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol.
• Ensures office equipment is in working order.
• Opens help desk tickets and enters Tool Time requests.
• Customer Service
• Participates in Patient Courtesy Rounds as assigned.
• Greets visitors and families.
• Orients Patients and Families to patient room/environment.
• Answers call lights.
• Answers phones.
• Prepares/sends thank you cards for discharged patients.
• Schedules follow-up or discharge appointments for patients.
• Aids with First Fill Program.
• Maintains patient (DC) discharge log.
• Supports the Customer Service survey process at patient discharge.
• Orients new staff.
• Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.
• Supports Process Improvement Initiatives as determined by unit/site.
• Sitting/Sitter Assistance
• Observes and monitors assigned patient(s) behavior.
• Documents pertinent data for observations.
• Notifies appropriate nursing personnel when necessary.

Qualifications

• Minimum Qualifications
• Hours will be variable: Days/Evenings, every other weekend required
• High school graduate or equivalent.
• Previous hospital experience preferred.
• Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.