Unit Clerk - Telemetry

About the role

Under direct supervision and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates an online computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by patient population, reviews patient telemetry monitors. May perform other duties in support of the unit.

Responsibilities

• Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format
• Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth)
• Orders stock and maintains inventory of supplies (office and patient care)
• Has knowledge of most current downtime policy and performs downtime processes as delegated; makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed
• Maintains unit log requisition and equipment books
• Files and stores records as delegated
• Picks up and returns equipment/supplies from other units, as requested
• Enters all work order requests into Tool Time; reports to next shift any outstanding requests
• Replaces toner and paper in printer and fax as needed
• Enters CIS requests as directed; orders and maintains par level of unit/office supplies as directed
• Collects and records data (clinical and non-clinical, such as Core Measures, Restraints, PI, audits and so forth)
• Prepares and copies paper chart as directed for discharge or transfer
• Verifies unit census as directed and discharges patients from LINK when appropriate
• Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth
• Reboots designated programs, such as Wireless on Wheels (WOWs)
• Counts/ensures security of hardware/devices
• Charges wireless phones, handheld devices and Wireless on Wheels devices
• Reboots PCLA and checks for current information; reboots PCs on unit
• Manages telemetry equipment as directed by accounting for presence or absence of equipment through unit-specific activities such as counting units and logging counts
• Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol
• Ensures office equipment is in working order; opens help desk tickets and enters Tool Time request
• Participates in Patient Courtesy Rounds as assigned; greets visitors and families; orients patients and families to patient room/environment
• Answers call lights and phones; prepares/sends thank you cards for discharged patients
• Schedules follow-up or discharge appointments for patients; assists with First Fill Program
• Maintains patient discharge log; supports the Customer Service survey process at patient discharge
• Orients new staff; arranges transportation at discharge when needed; maintains cab vouchers/bus tickets
• Monitors PAL; notifies nursing staff of stat and new orders; assists physicians and other prescribers with EMR and CPOE
• Performs errands as assigned; performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (e.g., delivering tissues or face towel)
• Assists with medical records copying process as necessary; arranges for transportation of patients to various inpatient departments/appointments at non-DMC facilities
• Schedules diagnostic testing; pages personnel as requested; assists with patient property process
• Labels patient rooms with appropriate information (e.g., name, diet, precautions as determined by patient order); maintains bedside clipboard and appropriate paperwork on the clipboard
• Maintains Bedside Tracking data entry for bed cleaning
• Attends in-services as mandated by unit leadership team/designee; checks email, reads memos, signs off staff meeting minutes within 14 days of posting; attends scheduled clerical meetings; supports Process Improvement Initiatives as determined by unit/site
• Observes and monitors assigned patient(s) behavior; accompanies patient(s) for clinical studies; documents pertinent data for observations; notifies appropriate nursing personnel when necessary

Requirements

• High school graduate or equivalent
• Previous hospital experience preferred
• Six months of prior job experience where substantial computer usage is a significant part of the job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR equivalent combination of coursework and experience
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes)

Facility Description

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance