Unit Clerk - Perinatal - PT - Day/Evening

Main Function

Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.

Responsibilities

• Greets patients and visitors at the desk in a friendly, courteous manner.
• Presents a positive image at all times while directing patients, visitors and staff to appropriate areas.
• Makes all patients and visitors feel welcome and cared for.
• Enforces visiting policies as requested by nurse.
• Provides timely notification for absence or tardiness.
• Demonstrates acceptable attendance record.
• Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.
• Coordinates admission of patients.
• Completes proper admission documents.
• Assists nurse with room assignments when necessary.
• Initiates labeled medical record on admission.
• Affirms prompt completion of admission diagnostic work with assistance from nurse.
• Notifies nurse of any stat orders.
• Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.
• Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.
• Coordinates discharge/transfer of patient.
• Prepares medical record for discharge.
• Takes completed medical record to HIS after discharge of patient.
• Answers telephone efficiently and courteously; relay messages and calls to appropriate personnel and patients; relays information to other departments as needed.
• Answers patient intercom promptly and courteously; refers all requests to the appropriate personnel immediately.
• Processes physician orders; assure completion of orders/stat orders.
• Notifies the nurse of new orders and assures orders are double-checked for transcription by the nurse.
• Refers telephone and verbal orders to nurse.
• Signed, dated and timed on orders processed.
• Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.
• Captures and coordinates various activities on the unit; e.g., greeting and directing visitors, patients, physicians, staff members, etc.
• Maintains medical records in an orderly manner.
• Notifies nurse when information is missing.
• Keeps charts supplied with needed forms.
• Makes sure all forms have an ID label.
• Obtains past medical records from HIS.
• Operates copy and fax machines.
• Processes patient appointments.
• Arranges transportation as requested.
• Assists Unit Director with data collection for Quality Improvement (QI) studies.
• Marks and monitors patients' charts for history, physicals, consents, and other important documents as appropriate to the unit.
• Keeps desk stocked with needed clerical supplies.
• Initiates and monitors work orders for Facility Engineering and Clinical Engineering.
• Participates in monthly department staff meetings as well as regular unit clerk meetings; completes mandatory and recommended in-services, and committee assignments intended to improve patient care.
• Answers patient call lights and assists with patients as appropriate.
• May be required to perform other duties as qualified.
• Is responsible for attending all annual mandatory educational programs as required by position.
• Understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.
• It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.
• POPULATION SERVED: All ages, from newborn to geriatrics.
• Employee will have contact with patients and employees of all cultural and religious backgrounds.
• Demonstrates appropriate awareness and knowledge in how the care delivery process or customer interactions would need to be changed to most effectively serve the population.
• ETHICS AND COMPLIANCE: Employee performs within the prescribed limits of the hospitals/departments Ethics and Compliance and HIPAA Program.
• Is responsible to detect, observe and report compliance variances to their immediate supervisor, or upward through the chain of command, the Compliance Office or hospital hotline.
• EDUCATION: High school diploma required or comparable work experience may be accepted as a valid substitute for formal educational credentials.
• Training in secretarial skills and medical terminology preferred.
• Evidence of skill in writing and verbal communication very important.
• CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: BLS CPR required within 90 days of hire date.
• SKILLS: Must be an individual who enjoys working in a busy, crowded, fast-paced setting.
• Good verbal and written communication skills are essential.
• Must be able to maintain a high degree of accuracy under stress, complete monotonous detail work without error and handle several tasks at once.
• Must be willing and able to learn terminology and equipment operation.
• Good penmanship necessary.
• Maintains confidentiality.
• WORKING CONDITIONS: Works in clean, well lighted, heated and air conditioned area.
• Moderately low risk for exposure to infectious diseases.
• Will work in crowded, noisy environment most of the time.
• Exposure to unpleasant sights, smells and infection diseases possible.
• Meal and coffee breaks may be delayed and interrupted at times.
• DRESS CODE: Adheres to AOMC dress code.
• PHYSICAL DEMANDS: May be required to sit for long periods of time.
• Normal speech, vision, hearing are necessary.
• Must be physically able to operate telephone, fax machine, copy machine, and handle medical records and other documents.
• May be asked to assist with direct patient care duties at times.
• EXPOSURE CATEGORY: CATEGORY III: Tasks that involve exposure to blood and body fluid or tissue are not a condition of employment.