Unit Clerk (NCS) - Mayor's Office of Employment Development

About the role

This is a service delivery position where work duties involve direct support of a YouthWorks unit comprised of approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative superior.

Responsibilities

• Answer, screen, and direct calls to the appropriate person or unit
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment
• Assisting youth & worksites with/ YW application
• Aiding in registration sessions, community events, etc.
• Complete end-of-summer worksite activity review forms for assigned worksites
• Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders
• Process and approve timesheet records for youth participants
• Organize, file, and scan documents to worksite folders and the YouthWorks system
• Ensure youth participant E-folders meet audit guidelines
• Ensure accurate data entry and filing
• Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
• Distribute MTA Charm Cards, paycards, and/or checks to youth participants
• Perform quality review of 75 records daily
• Maintain accurate daily work logs
• Run worksite and youth reports daily
• Assist in assigning youth to worksites
• Confirm and verify hours worked for youth participants
• Process and submit youth participant timesheets
• Investigate, document, and resolve payroll issues
• Investigate, document, and resolve all youth and worksite concerns and issues
• Aid in preparing and organizing materials for distribution to worksites, youth, and summer staff
• Aid in coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.)
• Operate office equipment (i.e, multi-line telephone system, copiers, scanner, and laptop/desktop computer)
• Inventory office supplies and materials for the unit
• Aid in the setup and breakdown of materials and equipment
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
• Perform other related work assignments as directed

Requirements

• Education: Have a high school diploma or GED equivalent
• Experience: At least 1 year of customer service experience
• Three years of experience working in the human services field with youth programs
• Additional Requirements: Ability to pass a mandatory criminal background check
• Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations
• Must be willing to use personal vehicle for the completion of assigned duties daily as needed
• Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday
• Must be flexible to work some evening and weekend hours

Qualifications

• Knowledge, Skills, & Abilities: Ability to review and process a large volume of data to meet or exceed daily quota
• Solid ability to operate Microsoft Office software and Google Suite
• Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
• Detailed oriented
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities
• Solid verbal and written communication skills
• Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality
• Solid skills to quickly evaluate service delivery issues and identify resolution

Skills

• Ability to review and process a large volume of data to meet or exceed daily quota
• Solid ability to operate Microsoft Office software and Google Suite
• Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
• Detailed oriented
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities
• Solid verbal and written communication skills
• Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality
• Solid skills to quickly evaluate service delivery issues and identify resolution

Benefits

The City of Baltimore offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Pay

Starting Pay: $19.00 Hourly

Schedule

Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday