Unit Clerk

Job Requirements

• Maintains supplies, forms and equipment at appropriate levels.
• Prioritizes work activities based on changing unit needs.
• Reports unit/patient problems to the appropriate person or department.
• Demonstrates understanding of team work by performing other duties willingly.
• Plans and organizes clerical work, completes duties within appropriate time frame, and provides an accurate, concise report to relief.
• Affords assistance and runs errands as needed for patient care activities.
• Coordinates patient movement with other departments.
• Maintains patient charts, including preparation for new admissions, filing diagnostic reports, and other necessary forms in the chart, copying chart for transfers, tearing down discharge charts, and graphing vital signs and other pertinent data as required.
• Demonstrates timely and accurate operation of computer for order entry, data retrieval, charge entry, and problem solving.
• Transcribes and processes physicians' orders in a timely, accurate, and efficient manner to computer, MAR, and Kardex (as appropriate).
• Signs off transcription per policy.
• Maintains the work environment orderly and business-like; maintains filing system; organizes and maintains critical information such as call board, physician phone numbers, agency referral information; tracks and orders office supplies, equipment and forms; sends broken equipment for repair with work order; and maintains required unit statistics such as admission/discharge log, monthly census reports and other data.

Customer Service

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open-ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
• Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself.
• Introduce other staff to customers when a hand-off occurs and explains that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers

• Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved.
• Refrains from criticism in public.
• Mindful and respectful of others’ time and schedules.
• Attends meetings on time and communicates any absences.
• Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.