Unit Clerk

Job Overview

Performs clerical and receptionist functions for the unit, in accordance with Robert Wood Johnson University Hospital policies and procedures, answers inquiries of a general nature by nursing staff, physicians, patients and families, and carries out principles of positive guest relations.

Qualifications

• High school diploma
• Clerical experience
• Prior customer service and/or MD order entry experience
• Proficient in the use of Microsoft applications, such as MS Word and Excel
• Knowledge of Medical terminology
• Must be flexible with time and able to work with a very diverse employee and patient populations

Scheduling Requirements

• Day Shift, 7:00am-3:30pm
• Rotating weekends and holidays
• Per Diem

Essential Functions

• Answering the telephone within 4 rings professionally
• Answering the call bell via intercom system professionally
• Activating the paging system for both routine and emergency use
• Coordinating patient admissions, transfers and discharges with other departments
• Carries out the principles of positive guest relations
• Competently utilizing the TDS computer system for the following purposes: written order entry, report retrieval, census updates related to admissions, transfers and discharges, as well as documenting and updating patient allergies, conditions transport and diet
• Accepts and schedules appointments for patients, photocopies medical records per policy and maintains a log of the unit's activity
• Fulfills Robert Wood Johnson University Hospital policies and procedures related to dress code, reporting to work on time, adhering to mandatory annual training requirements, attending Unit Clerk meetings, using appropriate ID badge, and patient confidentiality
• Applies the knowledge and skills necessary as they relate to the patient population served on his/her assigned unit
• Demonstrates good communication and customer service skills as they relate to the patient population served
• Demonstrates an awareness of patient safety initiatives at RWJUH, including but not limited to: The current National Patient Safety Goals, Federal, state and voluntary regulatory standards, Unit or departmental specific safety initiatives
• Participates in the Infection Prevention and at least one other patient safety initiative while exhibiting an understanding of and compliance with RWJUH protocols, policies and procedures
• Demonstrates proper handwashing techniques and participation in unit or department-specific infection prevention projects
• Handwritten information is readable when assessed
• Adheres to the current RWJUH Prohibited Abbreviations, Acronyms and Symbol listing
• Reports errors, high risk events and near-misses to his/her immediate supervisor for proper follow-up
• Completes an online patient safety educational program with a score of 80 or higher
• Demonstrates understanding of information communicated through newsletters, bulletin boards, and memos